{"id":5879,"date":"2025-02-03T13:14:56","date_gmt":"2025-02-03T13:14:56","guid":{"rendered":"https:\/\/pago.al\/help\/"},"modified":"2026-04-07T13:59:12","modified_gmt":"2026-04-07T13:59:12","slug":"help","status":"publish","type":"page","link":"https:\/\/pago.al\/en\/help\/","title":{"rendered":"Help"},"content":{"rendered":"\r\n\r\n\r\n<!-- mobile nav-->\r\n\r\n<div id=\"mySidenav\" class=\"sidenav  d-md-none m-0 p-0\">\r\n\r\n  <div class=\" d-flex flex-column justify-content-between h-100 align-items-center\">\r\n\r\n    <div class=\"container py-3  ps-4 pe-5 d-flex flex-column h-100\">\r\n      <div class=\"d-flex justify-content-between align-items-center\">\r\n\r\n        <a class=\"text-decoration-none navbar-brand nav-link p-0 mx-2\" href=\"https:\/\/pago.al\/en\/\">\r\n          <img decoding=\"async\" src=\"https:\/\/pago.al\/wp-content\/themes\/pago-v1\/assets\/images\/PagoLogo.svg\" class=\"logo-size\" alt=\"\">\r\n        <\/a>\r\n\r\n\r\n\r\n\r\n        <div class=\"d-flex align-items-center\">\r\n          <a href=\"javascript:void(0)\" class=\"closebtn button  m-0 py-0\"><i onclick=\"closeNav()\" class=\"fa-solid fa-xmark fa-lg\"><\/i><\/a>\r\n          <!-- <i onclick=\"closeNav()\" class=\"closebtn fa-solid fa-xmark fa-xl\"><\/i> -->\r\n        <\/div>\r\n      <\/div>\r\n\r\n\r\n\r\n      <div class=\"py-5 px-2\">\r\n        <div class=\"navbar-nav d-none d-md-flex\"><ul class=\"main-nav p-0 m-0\"><li class=\"py-4 px-2\"><a class=\"nav-link px-3  menu-item menu-item-type-post_type menu-item-object-page menu-item-home \" href=\"https:\/\/pago.al\/home\/\">Individ<\/a><div class=\"sub-menu-block w-100 py-4\"><div class=\"container\"><div class=\"row\"><div class=\"col-12\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/\"><h5 class=\"py-3 sub-menu-head\">Pago Individ<i class=\"fa-solid fa-arrow-right ms-2\"><\/i><\/h5><\/a><\/div><div class=\"col-md-2\"><h6 class=\"sub-menu-head \">Llogari<\/h6><ul class=\"sub-menu-lists\"><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/llogari-rrjedhese-individ\/\">Llogari Rrjedh\u00ebse<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/llogari-kursimi-individ\/\">Llogari Kursimi<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/karte-debiti-mastercard\/\">Kart\u00eb debiti Mastercard<\/a><\/li><\/li><\/ul><\/div><div class=\"col-md-2\"><h6 class=\"sub-menu-head \">Pagesa dhe transferta<\/h6><ul class=\"sub-menu-lists\"><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/pagesa-qr\/\">Pagesa me kod QR<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/pagesa-faturash-dhe-abonimesh\/\">Pagesa faturash dhe abonimesh<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/merr-dhe-dergo-para\/\">Merr dhe d\u00ebrgo para<\/a><\/li><\/li><\/ul><\/div><div class=\"col-md-2\"><h6 class=\"sub-menu-head \">Paga me Pago<\/h6><ul class=\"sub-menu-lists\"><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/paga-me-pago\/\">\u00c7far\u00eb \u00ebsht\u00eb Paga me Pago?<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/rrjeti-i-partnereve-paga-me-pago\/\">Rrjeti i partner\u00ebve<\/a><\/li><\/li><\/ul><\/div><\/div><\/div><\/div><\/li><li class=\"py-4 px-2\"><a class=\"nav-link px-3  menu-item menu-item-type-post_type menu-item-object-page \" href=\"https:\/\/pago.al\/biznes\/\">Biznes<\/a><div class=\"sub-menu-block w-100 py-4\"><div class=\"container\"><div class=\"row\"><div class=\"col-12\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/\"><h5 class=\"py-3 sub-menu-head\">Pago Biznes<i class=\"fa-solid fa-arrow-right ms-2\"><\/i><\/h5><\/a><\/div><div class=\"col-md-2\"><h6 class=\"sub-menu-head \">Llogari<\/h6><ul class=\"sub-menu-lists\"><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/llogari-rrjedhese-biznes\/\">Llogari rrjedh\u00ebse<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/karte-debiti-mastercard-biznes\/\">Kart\u00eb debiti Mastercard<\/a><\/li><\/li><\/ul><\/div><div class=\"col-md-2\"><h6 class=\"sub-menu-head \">Merr pagesa<\/h6><ul class=\"sub-menu-lists\"><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/pagesa-me-qr-biznes\/\">Pagesa me QR<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/pagesa-me-karte-pos\/\">Pagesa me kart\u00eb (POS)<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/pagesa-me-link\/\">Pagesa me link<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/e-commerce\/\">E-commerce<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/pago-omnichannel\/\">Pago OmniChannel<\/a><\/li><\/li><\/ul><\/div><div class=\"col-md-2\"><h6 class=\"sub-menu-head \">Paguaj<\/h6><ul class=\"sub-menu-lists\"><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/faturat-e-fiskalizuara\/\">Faturat e fiskalizuara<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/faturat-utilitare-dhe-abonime\/\">Faturat utilitare dhe abonime<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/pagat\/\">Pagat<\/a><\/li><\/li><\/ul><\/div><div class=\"col-md-2\"><h6 class=\"sub-menu-head \">Paga me Pago<\/h6><ul class=\"sub-menu-lists\"><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/behu-pjese-paga-me-pago\/\">B\u00ebhuni pjes\u00eb e rrjetit<\/a><\/li><\/li><\/ul><\/div><\/div><\/div><\/div><\/li><li class=\"py-4 px-2\"><a class=\"nav-link px-3  menu-item menu-item-type-post_type menu-item-object-page \" href=\"https:\/\/pago.al\/pago-plus\/\">Pago+<\/a><\/li><li class=\"py-4 px-2\"><a class=\"nav-link px-3  menu-item menu-item-type-post_type menu-item-object-page \" href=\"https:\/\/pago.al\/ndihme\/\">Ndihm\u00eb<\/a><\/li><\/ul><\/div><ul class=\"mobile-menu navbar-nav d-flex d-md-none p-0 \"><li class=\"nav-item\"><a class=\"nav-link has-submenu\"  href=\"https:\/\/pago.al\/home\/\" data-submenu=\"submenu_69fc150a96386\"><h6>Individ<i class=\"fas fa-angle-down ms-2\"><\/i><\/h6><\/a><ul id=\"submenu_69fc150a96386\" class=\"dropdown-menu border-0 m-0 pb-3 pt-0  submenu px-3\"><div class=\"col-12\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/\"><h5 class=\"py-3 sub-menu-head m-0\">Pago Individ<i class=\"fa-solid fa-arrow-right ms-2\"><\/i><\/h5><\/a><\/div><h6 class=\"sub-menu-head pt-3 pb-2 m-0\">Llogari<\/h6><li><a href=\"https:\/\/pago.al\/home\/llogari-rrjedhese-individ\/\"  class=\"dropdown-item py-1 px-0\">Llogari Rrjedh\u00ebse<\/a><\/li><li><a href=\"https:\/\/pago.al\/home\/llogari-kursimi-individ\/\"  class=\"dropdown-item py-1 px-0\">Llogari Kursimi<\/a><\/li><li><a href=\"https:\/\/pago.al\/home\/karte-debiti-mastercard\/\"  class=\"dropdown-item py-1 px-0\">Kart\u00eb debiti Mastercard<\/a><\/li><h6 class=\"sub-menu-head pt-3 pb-2 m-0\">Pagesa dhe transferta<\/h6><li><a href=\"https:\/\/pago.al\/home\/pagesa-qr\/\"  class=\"dropdown-item py-1 px-0\">Pagesa me kod QR<\/a><\/li><li><a href=\"https:\/\/pago.al\/home\/pagesa-faturash-dhe-abonimesh\/\"  class=\"dropdown-item py-1 px-0\">Pagesa faturash dhe abonimesh<\/a><\/li><li><a href=\"https:\/\/pago.al\/home\/merr-dhe-dergo-para\/\"  class=\"dropdown-item py-1 px-0\">Merr dhe d\u00ebrgo para<\/a><\/li><h6 class=\"sub-menu-head pt-3 pb-2 m-0\">Paga me Pago<\/h6><li><a href=\"https:\/\/pago.al\/home\/paga-me-pago\/\"  class=\"dropdown-item py-1 px-0\">\u00c7far\u00eb \u00ebsht\u00eb Paga me Pago?<\/a><\/li><li><a href=\"https:\/\/pago.al\/home\/rrjeti-i-partnereve-paga-me-pago\/\"  class=\"dropdown-item py-1 px-0\">Rrjeti i partner\u00ebve<\/a><\/li><\/ul><\/li><li class=\"nav-item\"><a class=\"nav-link has-submenu\"  href=\"https:\/\/pago.al\/biznes\/\" data-submenu=\"submenu_69fc150a96391\"><h6>Biznes<i class=\"fas fa-angle-down ms-2\"><\/i><\/h6><\/a><ul id=\"submenu_69fc150a96391\" class=\"dropdown-menu border-0 m-0 pb-3 pt-0  submenu px-3\"><div class=\"col-12\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/\"><h5 class=\"py-3 sub-menu-head m-0\">Pago Biznes<i class=\"fa-solid fa-arrow-right ms-2\"><\/i><\/h5><\/a><\/div><h6 class=\"sub-menu-head pt-3 pb-2 m-0\">Llogari<\/h6><li><a href=\"https:\/\/pago.al\/biznes\/llogari-rrjedhese-biznes\/\"  class=\"dropdown-item py-1 px-0\">Llogari rrjedh\u00ebse<\/a><\/li><li><a href=\"https:\/\/pago.al\/biznes\/karte-debiti-mastercard-biznes\/\"  class=\"dropdown-item py-1 px-0\">Kart\u00eb debiti Mastercard<\/a><\/li><h6 class=\"sub-menu-head pt-3 pb-2 m-0\">Merr pagesa<\/h6><li><a href=\"https:\/\/pago.al\/biznes\/pagesa-me-qr-biznes\/\"  class=\"dropdown-item py-1 px-0\">Pagesa me QR<\/a><\/li><li><a href=\"https:\/\/pago.al\/biznes\/pagesa-me-karte-pos\/\"  class=\"dropdown-item py-1 px-0\">Pagesa me kart\u00eb (POS)<\/a><\/li><li><a href=\"https:\/\/pago.al\/biznes\/pagesa-me-link\/\"  class=\"dropdown-item py-1 px-0\">Pagesa me link<\/a><\/li><li><a href=\"https:\/\/pago.al\/biznes\/e-commerce\/\"  class=\"dropdown-item py-1 px-0\">E-commerce<\/a><\/li><li><a href=\"https:\/\/pago.al\/biznes\/pago-omnichannel\/\"  class=\"dropdown-item py-1 px-0\">Pago OmniChannel<\/a><\/li><h6 class=\"sub-menu-head pt-3 pb-2 m-0\">Paguaj<\/h6><li><a href=\"https:\/\/pago.al\/biznes\/faturat-e-fiskalizuara\/\"  class=\"dropdown-item py-1 px-0\">Faturat e fiskalizuara<\/a><\/li><li><a href=\"https:\/\/pago.al\/biznes\/faturat-utilitare-dhe-abonime\/\"  class=\"dropdown-item py-1 px-0\">Faturat utilitare dhe abonime<\/a><\/li><li><a href=\"https:\/\/pago.al\/biznes\/pagat\/\"  class=\"dropdown-item py-1 px-0\">Pagat<\/a><\/li><h6 class=\"sub-menu-head pt-3 pb-2 m-0\">Paga me Pago<\/h6><li><a href=\"https:\/\/pago.al\/biznes\/behu-pjese-paga-me-pago\/\"  class=\"dropdown-item py-1 px-0\">B\u00ebhuni pjes\u00eb e rrjetit<\/a><\/li><\/ul><\/li><li class=\"nav-item\"><a class=\"nav-link \"  href=\"https:\/\/pago.al\/pago-plus\/\" data-submenu=\"submenu_69fc150a9639d\"><h6>Pago+<\/h6><\/a><\/li><li class=\"nav-item\"><a class=\"nav-link \"  href=\"https:\/\/pago.al\/ndihme\/\" data-submenu=\"submenu_69fc150a963a1\"><h6>Ndihm\u00eb<\/h6><\/a><\/li><\/ul>\r\n      <\/div>\r\n\r\n\r\n\r\n      <div class=\" d-flex w-100 align-items-end  px-2 h-100 py-4\">\r\n\r\n        <div class=\"d-flex flex-column w-100\">\r\n          <form role=\"search\" method=\"get\" id=\"searchform\" class=\"searchform d-flex w-100\" action=\"https:\/\/pago.al\/en\/\">\r\n            <input\r\n              type=\"search\"\r\n              class=\"form-control border-0 rounded-0 border-bottom\"\r\n              placeholder=\"K\u00ebrko\"\r\n              value=\"\"\r\n              name=\"s\"\r\n              title=\"Search\" \/>\r\n            <button type=\"submit\" class=\"btn border-0 rounded-0 bg-white border-bottom p-0\">\r\n              <i class=\"fas fa-search search-icon fa-lg\"><\/i>\r\n            <\/button>\r\n          <\/form>\r\n          <!-- <form role=\"search\" method=\"get\" id=\"searchform\" class=\"searchform d-flex w-100\" action=\"https:\/\/pago.al\/en\/\">\r\n            <span class=\" input-group-text border-0 rounded-0 bg-white border-bottom p-0\" id=\"search-addon\">\r\n              <i class=\"fas fa-search search-icon\"><\/i>\r\n            <\/span>\r\n            <input type=\"search\" class=\"form-control border-0 rounded-0 border-bottom\" placeholder=\"K\u00ebrko\" value=\"\" name=\"s\" title=\"Search\" \/>\r\n          <\/form> -->\r\n          <!-- <a class=\"open_search_panel pe-3 text-decoration-none\" href=\"#\">\r\n            <i class=\"fa-solid fa-magnifying-glass\" ><\/i>\r\n          <\/a> -->\r\n          <div class=\"text-center py-3 wpml\">\n<div role=\"navigation\" aria-label=\"Language Switcher\" class=\"wpml-ls-statics-shortcode_actions wpml-ls wpml-ls-legacy-list-horizontal\">\n\t<ul><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-sq wpml-ls-first-item wpml-ls-last-item wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/pago.al\/\" hreflang=\"sq\" lang=\"sq\" class=\"wpml-ls-link\" aria-label=\"Switch to Albanian\" title=\"Switch to Albanian\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/pago.al\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/sq.svg\"\n            alt=\"Albanian\"\n            loading=\"lazy\"\n            width=28\n            height=28\n    \/><\/a>\n\t\t\t<\/li><\/ul>\n<\/div>\n<\/div>\r\n        <\/div>\r\n\r\n\r\n\r\n      <\/div>\r\n\r\n\r\n    <\/div>\r\n\r\n\r\n  <\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\r\n\r\n<header class=\"boxShadow position-absolute  w-100 m-0\" style=\"z-index:9999 !important\" id=\"header-section\">\r\n  <nav id=\"navbar\" class=\"navbar  w-100 navbar-expand-md  position-relative p-0\">\r\n    <div class=\"container p-md-0  py-3 px-4 p-5\">\r\n\r\n      <!-- <button onclick=\"openNav()\" class=\"button  navbar-toggler border-0 bg-transparent d-flex d-md-none\" id=\"navbar-toggler\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#navbarNavAltMarkup\" aria-controls=\"navbarNavAltMarkup\" aria-expanded=\"false\" aria-label=\"Toggle navigation\">\r\n       <i class=\"fa-solid fa-bars\"><\/i>\r\n      <\/button>  -->\r\n\r\n              <a class=\"text-decoration-none navbar-brand nav-link p-0 mx-2\" href=\"https:\/\/pago.al\/en\/\">\r\n          <img decoding=\"async\" src=\"https:\/\/pago.al\/wp-content\/themes\/pago-v1\/assets\/images\/PagoLogo.svg\" class=\"logo-size\" alt=\"\">\r\n        <\/a>\r\n            <!-- button for mobile -->\r\n      <a href=\"javascript:void(0)\" class=\"button  m-0 py-0 d-flex d-md-none nav-link nav-icon\"><i onclick=\"openNav()\" class=\"fa-solid fa-bars fa-2xl\"><\/i><\/a>\r\n\r\n      <div class=\"collapse navbar-collapse ps-5\">\r\n        <div class=\"navbar-nav d-none d-md-flex\"><ul class=\"main-nav p-0 m-0\"><li class=\"py-4 px-2\"><a class=\"nav-link px-3  menu-item menu-item-type-post_type menu-item-object-page menu-item-home \" href=\"https:\/\/pago.al\/home\/\">Individ<\/a><div class=\"sub-menu-block w-100 py-4\"><div class=\"container\"><div class=\"row\"><div class=\"col-12\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/\"><h5 class=\"py-3 sub-menu-head\">Pago Individ<i class=\"fa-solid fa-arrow-right ms-2\"><\/i><\/h5><\/a><\/div><div class=\"col-md-2\"><h6 class=\"sub-menu-head \">Llogari<\/h6><ul class=\"sub-menu-lists\"><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/llogari-rrjedhese-individ\/\">Llogari Rrjedh\u00ebse<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/llogari-kursimi-individ\/\">Llogari Kursimi<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/karte-debiti-mastercard\/\">Kart\u00eb debiti Mastercard<\/a><\/li><\/li><\/ul><\/div><div class=\"col-md-2\"><h6 class=\"sub-menu-head \">Pagesa dhe transferta<\/h6><ul class=\"sub-menu-lists\"><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/pagesa-qr\/\">Pagesa me kod QR<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/pagesa-faturash-dhe-abonimesh\/\">Pagesa faturash dhe abonimesh<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/merr-dhe-dergo-para\/\">Merr dhe d\u00ebrgo para<\/a><\/li><\/li><\/ul><\/div><div class=\"col-md-2\"><h6 class=\"sub-menu-head \">Paga me Pago<\/h6><ul class=\"sub-menu-lists\"><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/paga-me-pago\/\">\u00c7far\u00eb \u00ebsht\u00eb Paga me Pago?<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/rrjeti-i-partnereve-paga-me-pago\/\">Rrjeti i partner\u00ebve<\/a><\/li><\/li><\/ul><\/div><\/div><\/div><\/div><\/li><li class=\"py-4 px-2\"><a class=\"nav-link px-3  menu-item menu-item-type-post_type menu-item-object-page \" href=\"https:\/\/pago.al\/biznes\/\">Biznes<\/a><div class=\"sub-menu-block w-100 py-4\"><div class=\"container\"><div class=\"row\"><div class=\"col-12\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/\"><h5 class=\"py-3 sub-menu-head\">Pago Biznes<i class=\"fa-solid fa-arrow-right ms-2\"><\/i><\/h5><\/a><\/div><div class=\"col-md-2\"><h6 class=\"sub-menu-head \">Llogari<\/h6><ul class=\"sub-menu-lists\"><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/llogari-rrjedhese-biznes\/\">Llogari rrjedh\u00ebse<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/karte-debiti-mastercard-biznes\/\">Kart\u00eb debiti Mastercard<\/a><\/li><\/li><\/ul><\/div><div class=\"col-md-2\"><h6 class=\"sub-menu-head \">Merr pagesa<\/h6><ul class=\"sub-menu-lists\"><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/pagesa-me-qr-biznes\/\">Pagesa me QR<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/pagesa-me-karte-pos\/\">Pagesa me kart\u00eb (POS)<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/pagesa-me-link\/\">Pagesa me link<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/e-commerce\/\">E-commerce<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/pago-omnichannel\/\">Pago OmniChannel<\/a><\/li><\/li><\/ul><\/div><div class=\"col-md-2\"><h6 class=\"sub-menu-head \">Paguaj<\/h6><ul class=\"sub-menu-lists\"><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/faturat-e-fiskalizuara\/\">Faturat e fiskalizuara<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/faturat-utilitare-dhe-abonime\/\">Faturat utilitare dhe abonime<\/a><\/li><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/pagat\/\">Pagat<\/a><\/li><\/li><\/ul><\/div><div class=\"col-md-2\"><h6 class=\"sub-menu-head \">Paga me Pago<\/h6><ul class=\"sub-menu-lists\"><li class=\"hover_drop_down nav-link px-0\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/behu-pjese-paga-me-pago\/\">B\u00ebhuni pjes\u00eb e rrjetit<\/a><\/li><\/li><\/ul><\/div><\/div><\/div><\/div><\/li><li class=\"py-4 px-2\"><a class=\"nav-link px-3  menu-item menu-item-type-post_type menu-item-object-page \" href=\"https:\/\/pago.al\/pago-plus\/\">Pago+<\/a><\/li><li class=\"py-4 px-2\"><a class=\"nav-link px-3  menu-item menu-item-type-post_type menu-item-object-page \" href=\"https:\/\/pago.al\/ndihme\/\">Ndihm\u00eb<\/a><\/li><\/ul><\/div><ul class=\"mobile-menu navbar-nav d-flex d-md-none p-0 \"><li class=\"nav-item\"><a class=\"nav-link has-submenu\"  href=\"https:\/\/pago.al\/home\/\" data-submenu=\"submenu_69fc150a99b86\"><h6>Individ<i class=\"fas fa-angle-down ms-2\"><\/i><\/h6><\/a><ul id=\"submenu_69fc150a99b86\" class=\"dropdown-menu border-0 m-0 pb-3 pt-0  submenu px-3\"><div class=\"col-12\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/home\/\"><h5 class=\"py-3 sub-menu-head m-0\">Pago Individ<i class=\"fa-solid fa-arrow-right ms-2\"><\/i><\/h5><\/a><\/div><h6 class=\"sub-menu-head pt-3 pb-2 m-0\">Llogari<\/h6><li><a href=\"https:\/\/pago.al\/home\/llogari-rrjedhese-individ\/\"  class=\"dropdown-item py-1 px-0\">Llogari Rrjedh\u00ebse<\/a><\/li><li><a href=\"https:\/\/pago.al\/home\/llogari-kursimi-individ\/\"  class=\"dropdown-item py-1 px-0\">Llogari Kursimi<\/a><\/li><li><a href=\"https:\/\/pago.al\/home\/karte-debiti-mastercard\/\"  class=\"dropdown-item py-1 px-0\">Kart\u00eb debiti Mastercard<\/a><\/li><h6 class=\"sub-menu-head pt-3 pb-2 m-0\">Pagesa dhe transferta<\/h6><li><a href=\"https:\/\/pago.al\/home\/pagesa-qr\/\"  class=\"dropdown-item py-1 px-0\">Pagesa me kod QR<\/a><\/li><li><a href=\"https:\/\/pago.al\/home\/pagesa-faturash-dhe-abonimesh\/\"  class=\"dropdown-item py-1 px-0\">Pagesa faturash dhe abonimesh<\/a><\/li><li><a href=\"https:\/\/pago.al\/home\/merr-dhe-dergo-para\/\"  class=\"dropdown-item py-1 px-0\">Merr dhe d\u00ebrgo para<\/a><\/li><h6 class=\"sub-menu-head pt-3 pb-2 m-0\">Paga me Pago<\/h6><li><a href=\"https:\/\/pago.al\/home\/paga-me-pago\/\"  class=\"dropdown-item py-1 px-0\">\u00c7far\u00eb \u00ebsht\u00eb Paga me Pago?<\/a><\/li><li><a href=\"https:\/\/pago.al\/home\/rrjeti-i-partnereve-paga-me-pago\/\"  class=\"dropdown-item py-1 px-0\">Rrjeti i partner\u00ebve<\/a><\/li><\/ul><\/li><li class=\"nav-item\"><a class=\"nav-link has-submenu\"  href=\"https:\/\/pago.al\/biznes\/\" data-submenu=\"submenu_69fc150a99b90\"><h6>Biznes<i class=\"fas fa-angle-down ms-2\"><\/i><\/h6><\/a><ul id=\"submenu_69fc150a99b90\" class=\"dropdown-menu border-0 m-0 pb-3 pt-0  submenu px-3\"><div class=\"col-12\"><a class=\"nav-link p-0\" href=\"https:\/\/pago.al\/biznes\/\"><h5 class=\"py-3 sub-menu-head m-0\">Pago Biznes<i class=\"fa-solid fa-arrow-right ms-2\"><\/i><\/h5><\/a><\/div><h6 class=\"sub-menu-head pt-3 pb-2 m-0\">Llogari<\/h6><li><a href=\"https:\/\/pago.al\/biznes\/llogari-rrjedhese-biznes\/\"  class=\"dropdown-item py-1 px-0\">Llogari rrjedh\u00ebse<\/a><\/li><li><a href=\"https:\/\/pago.al\/biznes\/karte-debiti-mastercard-biznes\/\"  class=\"dropdown-item py-1 px-0\">Kart\u00eb debiti Mastercard<\/a><\/li><h6 class=\"sub-menu-head pt-3 pb-2 m-0\">Merr pagesa<\/h6><li><a href=\"https:\/\/pago.al\/biznes\/pagesa-me-qr-biznes\/\"  class=\"dropdown-item py-1 px-0\">Pagesa me QR<\/a><\/li><li><a href=\"https:\/\/pago.al\/biznes\/pagesa-me-karte-pos\/\"  class=\"dropdown-item py-1 px-0\">Pagesa me kart\u00eb (POS)<\/a><\/li><li><a href=\"https:\/\/pago.al\/biznes\/pagesa-me-link\/\"  class=\"dropdown-item py-1 px-0\">Pagesa me link<\/a><\/li><li><a href=\"https:\/\/pago.al\/biznes\/e-commerce\/\"  class=\"dropdown-item py-1 px-0\">E-commerce<\/a><\/li><li><a href=\"https:\/\/pago.al\/biznes\/pago-omnichannel\/\"  class=\"dropdown-item py-1 px-0\">Pago OmniChannel<\/a><\/li><h6 class=\"sub-menu-head pt-3 pb-2 m-0\">Paguaj<\/h6><li><a href=\"https:\/\/pago.al\/biznes\/faturat-e-fiskalizuara\/\"  class=\"dropdown-item py-1 px-0\">Faturat e fiskalizuara<\/a><\/li><li><a href=\"https:\/\/pago.al\/biznes\/faturat-utilitare-dhe-abonime\/\"  class=\"dropdown-item py-1 px-0\">Faturat utilitare dhe abonime<\/a><\/li><li><a href=\"https:\/\/pago.al\/biznes\/pagat\/\"  class=\"dropdown-item py-1 px-0\">Pagat<\/a><\/li><h6 class=\"sub-menu-head pt-3 pb-2 m-0\">Paga me Pago<\/h6><li><a href=\"https:\/\/pago.al\/biznes\/behu-pjese-paga-me-pago\/\"  class=\"dropdown-item py-1 px-0\">B\u00ebhuni pjes\u00eb e rrjetit<\/a><\/li><\/ul><\/li><li class=\"nav-item\"><a class=\"nav-link \"  href=\"https:\/\/pago.al\/pago-plus\/\" data-submenu=\"submenu_69fc150a99b99\"><h6>Pago+<\/h6><\/a><\/li><li class=\"nav-item\"><a class=\"nav-link \"  href=\"https:\/\/pago.al\/ndihme\/\" data-submenu=\"submenu_69fc150a99b9d\"><h6>Ndihm\u00eb<\/h6><\/a><\/li><\/ul>      <\/div>\r\n      <div class=\" d-md-flex justify-content-end  d-none align-items-center\">\r\n        <a class=\"open_search_panel text-decoration-none\" href=\"#\">\r\n          <i class=\"fa-solid fa-magnifying-glass fa-lg\"><\/i>\r\n        <\/a>\r\n        <div class=\"text-center py-3 wpml\">\r\n          \n<div role=\"navigation\" aria-label=\"Language Switcher\" class=\"wpml-ls-statics-shortcode_actions wpml-ls wpml-ls-legacy-list-horizontal\">\n\t<ul><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-sq wpml-ls-first-item wpml-ls-last-item wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/pago.al\/\" hreflang=\"sq\" lang=\"sq\" class=\"wpml-ls-link\" aria-label=\"Switch to Albanian\" title=\"Switch to Albanian\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/pago.al\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/sq.svg\"\n            alt=\"Albanian\"\n            loading=\"lazy\"\n            width=28\n            height=28\n    \/><\/a>\n\t\t\t<\/li><\/ul>\n<\/div>\n        <\/div>\r\n        <!-- <div class=\"p-0 m-0 wpml\">\n<div role=\"navigation\" aria-label=\"Language Switcher\" class=\"wpml-ls-statics-shortcode_actions wpml-ls wpml-ls-legacy-list-horizontal\">\n\t<ul><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-sq wpml-ls-first-item wpml-ls-last-item wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/pago.al\/\" hreflang=\"sq\" lang=\"sq\" class=\"wpml-ls-link\" aria-label=\"Switch to Albanian\" title=\"Switch to Albanian\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/pago.al\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/sq.svg\"\n            alt=\"Albanian\"\n            loading=\"lazy\"\n            width=28\n            height=28\n    \/><\/a>\n\t\t\t<\/li><\/ul>\n<\/div>\n<\/div>  -->\r\n      <\/div>\r\n\r\n    <\/div>\r\n  <\/nav>\r\n<\/header>\r\n<nav class=\"search-panel d-none d-md-flex m-0\" id=\"search_box\">\r\n  <div class=\"container\">\r\n    <div class=\"close_search_panel d-flex justify-content-end align-items-center pt-5 \">\r\n      <a href=\"#\" class=\" d-inline-flex justify-content-center align-items-center position-relative mx-2 rounded-circle text-decoration-none\" title=\"Close\"><\/a>\r\n    <\/div>\r\n    <div class=\"side-panel-content py-md-4 mb-md-5\">\r\n      <div class=\"row justify-content-md-center\">\r\n        <div class=\"col-lg-10\">\r\n          <div class=\"goya-search\">\r\n            <form role=\"search\" method=\"get\" id=\"searchform\" class=\"searchform d-flex w-100\" action=\"https:\/\/pago.al\/en\/\">\r\n              <!-- <span class=\" input-group-text border-0 rounded-0 bg-white  p-0\" id=\"search-addon\">\r\n                <i class=\"fas fa-search fa-lg\"><\/i>\r\n              <\/span> -->\r\n              <button type=\"submit\" class=\"btn border-0 rounded-0 bg-white border-bottom p-0\">\r\n                <i class=\"fas fa-search search-icon fa-lg\"><\/i>\r\n              <\/button>\r\n              <input type=\"search\" class=\"form-control border-0 rounded-0 border-bottom  py-3 \" placeholder=\"K\u00ebrko...\" value=\"\" name=\"s\" title=\"Search\" \/>\r\n            <\/form>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/nav>\r\n\r\n<style>\r\n  .close_search_panel a:after {\r\n    color: ;\r\n  }\r\n\r\n  .input::placeholder {\r\n    font-family: 'Aeonik Pro' !important;\r\n  }\r\n\r\n  .search-panel .form-control:focus {\r\n    box-shadow: unset !important;\r\n  }\r\n\r\n  .goya-search i {\r\n    color: #4a4fa0;\r\n  }\r\n\r\n  .goya-search input {\r\n    border-bottom: 1px solid #4a4fa0 !important;\r\n  }\r\n\r\n\r\n\r\n\r\n\r\n\r\n  .sidenav {\r\n    height: 100%;\r\n    width: 100%;\r\n    position: fixed;\r\n    z-index: 999999;\r\n    top: 0;\r\n    left: 0;\r\n    background-color: white;\r\n    overflow-x: hidden;\r\n    padding-top: 60px;\r\n    transition: 0.5s;\r\n    display: none;\r\n  }\r\n\r\n\r\n  .input::placeholder {\r\n    font-family: 'Aeonik Pro' !important;\r\n  }\r\n\r\n\r\n  .open_search_panel i {\r\n    color: #4A4FA0;\r\n  }\r\n\r\n  .search-icon {\r\n    color: #4A4FA0;\r\n  }\r\n\r\n  .background-dark .open_search_panel i {\r\n    color: white;\r\n  }\r\n\r\n  .background-dark .wpml span {\r\n    color: white !important;\r\n  }\r\n\r\n\r\n  .wpml span {\r\n    color: #4A4FA0;\r\n  }\r\n\r\n\r\n\r\n  \/* Position and style the close button (top right corner) *\/\r\n  .sidenav .closebtn {\r\n    position: absolute;\r\n\r\n    font-size: 36px;\r\n  }\r\n\r\n  .hover_drop_down {\r\n    font-size: 14px !important;\r\n  }\r\n\r\n  \/* The navigation menu links *\/\r\n  .sidenav a.closebtn {\r\n    text-decoration: none;\r\n    font-size: 25px;\r\n    color: #4A4FA0 !important;\r\n    display: block;\r\n    transition: 0.3s\r\n  }\r\n\r\n  .nav-icon i {\r\n    color: #4A4FA0 !important;\r\n  }\r\n\r\n  .background-dark .nav-icon i {\r\n    color: white !important;\r\n  }\r\n\r\n\r\n\r\n\r\n  .logo-size {\r\n    width: 120px !important;\r\n  }\r\n\r\n  #header-section {\r\n    position: absolute;\r\n    transition: all 0.1s ease-in-out;\r\n  }\r\n\r\n  #header-section.fixed {\r\n    position: fixed !important;\r\n    top: 0\r\n  }\r\n\r\n  \/* Navigation Styles *\/\r\n  ul.main-nav>li {\r\n    display: inline-block;\r\n    font-size: 18px !important;\r\n  }\r\n\r\n  a.nav-link:focus {\r\n    outline: none !important;\r\n  }\r\n\r\n  \/* top-level nav links *\/\r\n  ul.main-nav>li>a.nav-link {\r\n    color: #4A4FA0;\r\n  }\r\n\r\n  .background-dark ul.main-nav>li>a.nav-link {\r\n    color: white !important;\r\n  }\r\n\r\n  ul.main-nav>li>a.nav-link.active {\r\n    color: #4A4FA0 !important;\r\n  }\r\n\r\n  .background-dark ul.main-nav>li>a.nav-link.active {\r\n    color: white !important;\r\n  }\r\n\r\n  .background-dark ul.sub-menu-lists li a {\r\n    color: white !important;\r\n  }\r\n\r\n\r\n  .background-dark .sub-menu-head {\r\n    color: white;\r\n  }\r\n\r\n\r\n  .sub-menu-head {\r\n    color: #4a4fa0;\r\n  }\r\n\r\n\r\n  \/* Submenu *\/\r\n  ul.main-nav>li ul.sub-menu-lists {\r\n    margin: auto 0;\r\n    padding: 1px 0;\r\n    list-style-type: none;\r\n    display: block;\r\n  }\r\n\r\n\r\n  ul.main-nav>li>a.nav-link.active {\r\n\r\n    font-weight: 500;\r\n  }\r\n\r\n  .form-control:focus {\r\n    box-shadow: unset !important;\r\n  }\r\n\r\n  ul.main-nav>li>a.nav-link {\r\n    border-radius: 16px;\r\n    transition: background-color 0.3s ease, color 0.3s ease;\r\n  }\r\n\r\n  ul.main-nav>li:hover>a.nav-link {\r\n    background-color: #4a4fa0;\r\n    color: #E1E2FC !important;\r\n  }\r\n\r\n\r\n  .sub-menu-lists .nav-link {\r\n    color: #53556D;\r\n  }\r\n\r\n\r\n  .background-dark .blurEfect {\r\n    background: rgba(33, 37, 41, 0.5);\r\n    backdrop-filter: blur(10px);\r\n  }\r\n\r\n  .blurEfect {\r\n    background: rgba(255, 255, 255, 0.5);\r\n    backdrop-filter: blur(10px);\r\n  }\r\n\r\n\r\n  \/* Mega Menu *\/\r\n  @media only screen and (min-width: 769px) {\r\n\r\n    \/* Sub Menu *\/\r\n    ul.main-nav>li>div.sub-menu-block {\r\n      visibility: hidden;\r\n      background-color: #fff;\r\n      position: absolute;\r\n      top: 100%;\r\n      \/* Start the mega-menu below the header *\/\r\n      left: 0;\r\n      width: 100%;\r\n      \/* Make the mega-menu span the full width of the header *\/\r\n      opacity: 0;\r\n      transition: all 0.4s ease;\r\n      transform: rotateX(90deg);\r\n      transform-origin: top center;\r\n      box-shadow: 0px 4px 8px rgba(0, 0, 0, 0.1);\r\n    }\r\n\r\n\r\n    ul.main-nav>li>div.sub-menu-block {\r\n      background-color: #fff;\r\n    }\r\n\r\n    .background-dark .main-nav>li>div.sub-menu-block {\r\n      background-color: #001121;\r\n      box-shadow: 0px 4px 8px -4px rgba(255, 255, 255, 0.2);\r\n    }\r\n\r\n\r\n    ul.main-nav>li:hover>div.sub-menu-block {\r\n      visibility: visible;\r\n      opacity: 1;\r\n      transform: rotateX(0deg);\r\n    }\r\n\r\n\r\n    #navbar:has(li:hover>div.sub-menu-block) {\r\n      background: white;\r\n      color: #4A4FA0 !important;\r\n    }\r\n\r\n\r\n    .background-dark #navbar:has(li:hover>div.sub-menu-block) {\r\n      background: #001121;\r\n      color: #4A4FA0 !important;\r\n    }\r\n\r\n\r\n\r\n\r\n\r\n    ul.main-nav>li>div.sub-menu-block>* {\r\n      transition-property: opacity;\r\n      transition-duration: 0.4s;\r\n      opacity: 0;\r\n    }\r\n\r\n    ul.main-nav>li:hover>div.sub-menu-block>* {\r\n      opacity: 1;\r\n    }\r\n\r\n    ul.main-nav>li>a:after {\r\n      content: '';\r\n      width: 1px;\r\n      height: 60px;\r\n      position: absolute;\r\n      right: 0;\r\n      top: 0;\r\n      z-index: 2;\r\n    }\r\n  }\r\n\r\n  \/* a,\r\n  a:active,\r\n  a:visited,\r\n  a:link {\r\n    color: black;\r\n    text-decoration: none;\r\n  }\r\n\r\n  a:hover {\r\n    color: black;\r\n  } *\/\r\n\r\n\r\n\r\n\r\n\r\n  \/**** Search bar for lg CSS ****\/\r\n\r\n\r\n  \/* remove blue bacground from search input*\/\r\n  input:-webkit-autofill,\r\n  input:-webkit-autofill:hover,\r\n  input:-webkit-autofill:focus,\r\n  textarea:-webkit-autofill,\r\n  textarea:-webkit-autofill:hover,\r\n  textarea:-webkit-autofill:focus,\r\n  select:-webkit-autofill,\r\n  select:-webkit-autofill:hover,\r\n  select:-webkit-autofill:focus {\r\n    transition: background-color 600000s 0s, color 600000s 0s;\r\n  }\r\n\r\n\r\n  .goya-search input {\r\n    font-size: 1.5em;\r\n    color: #4A4FA0 !important;\r\n    font-family: 'Aeonik Pro' !important;\r\n\r\n  }\r\n\r\n  .dropdown-item:focus,\r\n  .dropdown-item:hover {\r\n    background-color: transparent !important;\r\n    color: #4a4fa0;\r\n    font-weight: 500;\r\n  }\r\n\r\n\r\n  .boxShadow {\r\n    box-Shadow: -2px 2px 45px -20px rgba(0, 0, 0, .3) !important;\r\n  }\r\n\r\n\r\n\r\n  .close_search_panel a {\r\n    width: 36px;\r\n    height: 36px;\r\n    background: #E1E2FC;\r\n\r\n  }\r\n\r\n  .close_search_panel a:after {\r\n    font-family: \"Font Awesome 5 Free\";\r\n    content: \"\\f00d\";\r\n    color: #4A4FA0 !important;\r\n    font-weight: bold;\r\n    transform: rotate(0);\r\n    transition: all 0.5s;\r\n  }\r\n\r\n  nav.search-panel {\r\n    position: fixed;\r\n    background-color: white;\r\n    -webkit-transition: .5s;\r\n    -moz-transition: .5s;\r\n    -o-transition: .5s;\r\n    transition: .5s;\r\n    z-index: 9999999;\r\n    height: 250px;\r\n    width: 100%;\r\n    top: -100px;\r\n    left: 0px;\r\n    opacity: 0;\r\n    visibility: hidden;\r\n  }\r\n\r\n\r\n  nav.search-panel.active {\r\n    top: 0;\r\n    opacity: 1;\r\n    visibility: visible;\r\n  }\r\n\r\n\r\n  \/**** end Search bar for lg CSS ****\/\r\n<\/style>\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:100px;padding-bottom:100px\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:0\">\n<h1 class=\"wp-block-heading has-text-align-center\">Help <\/h1>\n<\/div>\n<\/div>\n\n\n<style>\r\n    .border-radius14 {\r\n        border-radius: 14px !important;\r\n    }\r\n\r\n    .border-radius20 {\r\n        border-radius: 20px !important;\r\n    }\r\n\r\n    \/* Horizontal category pills *\/\r\n    .categories-navigation .nav-link.active {\r\n        color: #4A4FA0 !important;\r\n        background-color: white !important;\r\n    }\r\n\r\n    .categories-navigation .nav-link {\r\n        color: #6F7078 !important;\r\n    }\r\n\r\n    \/* Vertical subcategory pills *\/\r\n    .subcategory-tabs .nav-link {\r\n        color: #4A4FA0 !important;\r\n        transition: all 0.3s ease;\r\n    }\r\n\r\n    .subcategory-tabs .nav-link.active {\r\n        background-color: #F6F6FE;\r\n    }\r\n\r\n    \/*Accordion styling*\/\r\n    .accordion-button:focus {\r\n        outline: none;\r\n        box-shadow: none;\r\n    }\r\n\r\n    .accordion-item,\r\n    .accordion-button {\r\n        background-color: transparent;\r\n        border: none !important;\r\n    }\r\n\r\n    .accordion .accordion-item {\r\n        border-bottom: 1px solid #53556D !important;\r\n    }\r\n\r\n    .acc-title {\r\n        font-size: 18px !important;\r\n        color: white !important;\r\n    }\r\n\r\n    .accordion-body {\r\n        color: #53556D !important;\r\n    }\r\n\r\n    .accordion-button {\r\n        color: #53556D !important;\r\n    }\r\n\r\n    .dark-bg .accordion-body {\r\n        color: white\r\n    }\r\n\r\n    .dark-bg .accordion-button {\r\n        color: white;\r\n    }\r\n\r\n    .accordion-button::after {\r\n        background-image: url(data:image\/svg+xml,%3Csvg%20width%3D%22150%22%20height%3D%22150%22%20viewBox%3D%220%200%2032%2032%22%20fill%3D%22none%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%3Ccircle%20cx%3D%2216%22%20cy%3D%2216%22%20r%3D%2214%22%20fill%3D%22white%22%20stroke%3D%22%2353556D%22%20stroke-width%3D%222%22%2F%3E%3Cpath%20d%3D%22M10.5%2013.5L16%2020L21.5%2013.5%22%20stroke%3D%22%2353556D%22%20stroke-width%3D%222.5%22%20stroke-linecap%3D%22round%22%20stroke-linejoin%3D%22round%22%2F%3E%3C%2Fsvg%3E) !important;\r\n    }\r\n\r\n    .accordion-button:not(.collapsed) {\r\n        background-color: transparent;\r\n        color: #53556D !important;\r\n        box-shadow: unset !important;\r\n    }\r\n\r\n    .dark-bg .accordion-button:not(.collapsed) {\r\n        color: white;\r\n    }\r\n\r\n    \/* Search Input Styling *\/\r\n    #faqSearch {\r\n        border-radius: 16px;\r\n        background: #F6F6FE;\r\n        color: #ADAEBA;\r\n        border: none;\r\n        outline: none !important;\r\n        transition: 0.3s;\r\n    }\r\n\r\n    #faqSearch:focus {\r\n        outline: none !important;\r\n    }\r\n\r\n    \/* Search Results Dropdown *\/\r\n    #searchResults {\r\n        position: absolute;\r\n        width: 100%;\r\n        max-height: 250px;\r\n        overflow-y: auto;\r\n        background: white;\r\n        border-top: none;\r\n        z-index: 1000;\r\n        display: none;\r\n        box-shadow: 0 0.1875rem 0.5rem rgb(25 28 31 \/0.1);\r\n    }\r\n\r\n    #searchResults li {\r\n        padding: 10px;\r\n        cursor: pointer;\r\n        transition: background 0.2s;\r\n        border: none !important;\r\n    }\r\n\r\n    #searchResults li:hover {\r\n        background: #F6F6FE;\r\n    }\r\n\r\n    .search-icon {\r\n        right: 20px;\r\n        transform: translateY(-50%);\r\n        font-size: 16px;\r\n        color: #4A4FA0;\r\n    }\r\n\r\n    .question-nav p {\r\n        color: #53556D !important;\r\n    }\r\n\r\n    \/* Custom Scrollbar for WebKit Browsers *\/\r\n    #searchResults::-webkit-scrollbar {\r\n        width: 6px;\r\n        \/* Slim scrollbar *\/\r\n    }\r\n\r\n    #searchResults::-webkit-scrollbar-track {\r\n        background: #f8f9fa;\r\n        \/* Light gray background *\/\r\n        border-radius: 10px;\r\n    }\r\n\r\n    #searchResults::-webkit-scrollbar-thumb {\r\n        background: #4A4FA0;\r\n        \/* Gradient scrollbar *\/\r\n        border-radius: 10px;\r\n    }\r\n\r\n    \/*  Subcategory  Dropdown *\/\r\n    .subcategory-dropdown select {\r\n        width: 100%;\r\n        padding: 10px;\r\n        border-radius: 16px;\r\n        background: #F6F6FE;\r\n        height: 50px;\r\n        border: none;\r\n        color: #4A4FA0;\r\n    }\r\n\r\n    .subcategory-dropdown select:focus-visible {\r\n    outline: unset !important;\r\n}\r\n<\/style>\r\n\r\n\r\n    <div class=\"container question-nav\">\r\n\r\n        <!-- Search Bar -->\r\n        <div style=\"position: relative; width: 100%; max-width: 750px; margin: auto;\">\r\n            <input class=\"w-100 p-3\" type=\"text\" id=\"faqSearch\"\r\n               placeholder=\"Si mund t'ju ndihmojm\u00eb?\"\r\n                onkeyup=\"filterQuestions()\"\r\n                style=\"padding-right: 40px;\">\r\n            <i class=\"search-icon fas fa-search position-absolute top-50\"><\/i>\r\n            <ul id=\"searchResults\" class=\"list-group mt-2\"><\/ul>\r\n        <\/div>\r\n        <!-- Horizontal Category -->\r\n        <ul class=\"nav nav-pills categories-navigation border-radius14 justify-content-center border-0 my-4 py-md-4\" id=\"categoryTabs\" role=\"tablist\">\r\n            <div class=\"border-radius20 d-flex justify-content-center align-items-center px-1 py-1\" style=\"background-color: #E1E2FC;\">\r\n                                                                        <li class=\"nav-item\">\r\n                        <button class=\"m-0 px-md-5  px-4 py-1 border-0 border-radius14 nav-link active\"\r\n                            id=\"cat-1-tab\"\r\n                            data-category-index=\"1\"\r\n                            data-bs-toggle=\"pill\"\r\n                            data-bs-target=\"#cat-1\"\r\n                            type=\"button\"\r\n                            role=\"tab\">\r\n                            <h5 class=\"mb-0 py-1\"> Pago Individual<\/h5>\r\n                        <\/button>\r\n                    <\/li>\r\n                                                                            <li class=\"nav-item\">\r\n                        <button class=\"m-0 px-md-5  px-4 py-1 border-0 border-radius14 nav-link \"\r\n                            id=\"cat-2-tab\"\r\n                            data-category-index=\"2\"\r\n                            data-bs-toggle=\"pill\"\r\n                            data-bs-target=\"#cat-2\"\r\n                            type=\"button\"\r\n                            role=\"tab\">\r\n                            <h5 class=\"mb-0 py-1\"> Business<\/h5>\r\n                        <\/button>\r\n                    <\/li>\r\n                                                <\/div>\r\n        <\/ul>\r\n\r\n        <div class=\"tab-content py-md-3\">\r\n                                                        <div class=\"tab-pane fade show active\" id=\"cat-1\" role=\"tabpanel\">\r\n                    <div class=\"row\">\r\n                        <div class=\"col-md-3 pt-md-2\">\r\n                            <!-- Subcategory Dropdown for Mobile -->\r\n                            <div class=\"subcategory-dropdown d-md-none d-block w-100\">\r\n                                <select id=\"subcategory-dropdown-1\" onchange=\"handleSubcategoryChange(this, 1)\">\r\n                                                                                                                                                                                                            <option value=\"subcat-1-1\" selected>\r\n                                                Registration                                            <\/option>\r\n                                                                                                                                <option value=\"subcat-1-2\" >\r\n                                                Payment                                            <\/option>\r\n                                                                                                                                <option value=\"subcat-1-3\" >\r\n                                                Incoming Transfers                                            <\/option>\r\n                                                                                                                                <option value=\"subcat-1-4\" >\r\n                                                Outbound Transfers                                            <\/option>\r\n                                                                                                                                <option value=\"subcat-1-5\" >\r\n                                                Utility Payments                                            <\/option>\r\n                                                                                                                                <option value=\"subcat-1-6\" >\r\n                                                Cards                                            <\/option>\r\n                                                                                                                                <option value=\"subcat-1-7\" >\r\n                                                Pago+                                            <\/option>\r\n                                                                                                                                <option value=\"subcat-1-8\" >\r\n                                                Security                                            <\/option>\r\n                                                                                                                                <option value=\"subcat-1-9\" >\r\n                                                Other                                            <\/option>\r\n                                                                                                            <\/select>\r\n                            <\/div>\r\n\r\n\r\n                            <!-- Subcategory Tabs for Larger Screens -->\r\n                            <ul class=\"nav flex-column nav-pills subcategory-tabs d-md-flex d-none\" id=\"subcat-list-1\">\r\n                                                                                                                                                                                    <li class=\"nav-item my-1\">\r\n                                            <button class=\"w-100 text-start py-2 nav-link active\"\r\n                                                id=\"subcat-1-1-tab\"\r\n                                                data-bs-toggle=\"pill\"\r\n                                                data-bs-target=\"#subcat-1-1\"\r\n                                                type=\"button\"\r\n                                                role=\"tab\">\r\n                                                <h5 class=\"mb-0 py-1\">Registration<\/h5>\r\n                                            <\/button>\r\n                                        <\/li>\r\n                                                                                                                                                            <li class=\"nav-item my-1\">\r\n                                            <button class=\"w-100 text-start py-2 nav-link \"\r\n                                                id=\"subcat-1-2-tab\"\r\n                                                data-bs-toggle=\"pill\"\r\n                                                data-bs-target=\"#subcat-1-2\"\r\n                                                type=\"button\"\r\n                                                role=\"tab\">\r\n                                                <h5 class=\"mb-0 py-1\">Payment<\/h5>\r\n                                            <\/button>\r\n                                        <\/li>\r\n                                                                                                                                                            <li class=\"nav-item my-1\">\r\n                                            <button class=\"w-100 text-start py-2 nav-link \"\r\n                                                id=\"subcat-1-3-tab\"\r\n                                                data-bs-toggle=\"pill\"\r\n                                                data-bs-target=\"#subcat-1-3\"\r\n                                                type=\"button\"\r\n                                                role=\"tab\">\r\n                                                <h5 class=\"mb-0 py-1\">Incoming Transfers<\/h5>\r\n                                            <\/button>\r\n                                        <\/li>\r\n                                                                                                                                                            <li class=\"nav-item my-1\">\r\n                                            <button class=\"w-100 text-start py-2 nav-link \"\r\n                                                id=\"subcat-1-4-tab\"\r\n                                                data-bs-toggle=\"pill\"\r\n                                                data-bs-target=\"#subcat-1-4\"\r\n                                                type=\"button\"\r\n                                                role=\"tab\">\r\n                                                <h5 class=\"mb-0 py-1\">Outbound Transfers<\/h5>\r\n                                            <\/button>\r\n                                        <\/li>\r\n                                                                                                                                                            <li class=\"nav-item my-1\">\r\n                                            <button class=\"w-100 text-start py-2 nav-link \"\r\n                                                id=\"subcat-1-5-tab\"\r\n                                                data-bs-toggle=\"pill\"\r\n                                                data-bs-target=\"#subcat-1-5\"\r\n                                                type=\"button\"\r\n                                                role=\"tab\">\r\n                                                <h5 class=\"mb-0 py-1\">Utility Payments<\/h5>\r\n                                            <\/button>\r\n                                        <\/li>\r\n                                                                                                                                                            <li class=\"nav-item my-1\">\r\n                                            <button class=\"w-100 text-start py-2 nav-link \"\r\n                                                id=\"subcat-1-6-tab\"\r\n                                                data-bs-toggle=\"pill\"\r\n                                                data-bs-target=\"#subcat-1-6\"\r\n                                                type=\"button\"\r\n                                                role=\"tab\">\r\n                                                <h5 class=\"mb-0 py-1\">Cards<\/h5>\r\n                                            <\/button>\r\n                                        <\/li>\r\n                                                                                                                                                            <li class=\"nav-item my-1\">\r\n                                            <button class=\"w-100 text-start py-2 nav-link \"\r\n                                                id=\"subcat-1-7-tab\"\r\n                                                data-bs-toggle=\"pill\"\r\n                                                data-bs-target=\"#subcat-1-7\"\r\n                                                type=\"button\"\r\n                                                role=\"tab\">\r\n                                                <h5 class=\"mb-0 py-1\">Pago+<\/h5>\r\n                                            <\/button>\r\n                                        <\/li>\r\n                                                                                                                                                            <li class=\"nav-item my-1\">\r\n                                            <button class=\"w-100 text-start py-2 nav-link \"\r\n                                                id=\"subcat-1-8-tab\"\r\n                                                data-bs-toggle=\"pill\"\r\n                                                data-bs-target=\"#subcat-1-8\"\r\n                                                type=\"button\"\r\n                                                role=\"tab\">\r\n                                                <h5 class=\"mb-0 py-1\">Security<\/h5>\r\n                                            <\/button>\r\n                                        <\/li>\r\n                                                                                                                                                            <li class=\"nav-item my-1\">\r\n                                            <button class=\"w-100 text-start py-2 nav-link \"\r\n                                                id=\"subcat-1-9-tab\"\r\n                                                data-bs-toggle=\"pill\"\r\n                                                data-bs-target=\"#subcat-1-9\"\r\n                                                type=\"button\"\r\n                                                role=\"tab\">\r\n                                                <h5 class=\"mb-0 py-1\">Other<\/h5>\r\n                                            <\/button>\r\n                                        <\/li>\r\n                                                                                                                                        <\/ul>\r\n                        <\/div>\r\n\r\n                        <div class=\"col-md-9\">\r\n                            <div class=\"tab-content\">\r\n                                                                                                                                                                                    <div class=\"tab-pane fade show active\"\r\n                                            id=\"subcat-1-1\" role=\"tabpanel\">\r\n                                            <!-- faq accordion -->\r\n                                            <div class=\"accordion\" id=\"faqAccordion-1-1\">\r\n                                                                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-1-1\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-1-1\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-1-1\">\r\n                                                                    <h5 class=\"m-0 py-4\">How do I open an account?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-1-1\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-1\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">To open an account, you must download the Pago app on your phone from the App Store (iOS) or Play Store (Android).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The registration process goes through a few simple steps and doesn\u2019t take longer than 3 minutes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Log in to your Pago account.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter your phone number.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter the 6-digit code that will come to you via SMS.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Write the code to confirm that you are a user of that number.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fill in your data, such as first name, last name, e-mail, password, etc.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Present a valid document of identification.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select your ID card or the passport issued by the state authorities.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wait for the scanning of one of the documents you selected and complete the verification by scanning your face.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The data read from the card will be displayed in the next step.<br \/>Confirm or change this data if the processor hasn\u2019t read it correctly. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Register a 4-digit PIN code, which will be used to confirm payments later.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Account activated.<\/span><\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-1-2\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-1-2\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-1-2\">\r\n                                                                    <h5 class=\"m-0 py-4\">What documents are required for the registration of Albanian and Kosovo citizens?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-1-2\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-1\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p>Registration can only be done with an ID card or passport valid for individuals over 18 years old.<\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-1-3\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-1-3\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-1-3\">\r\n                                                                    <h5 class=\"m-0 py-4\">What documents are required for the registration of foreign citizens?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-1-3\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-1\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>Registration can only be done with an ID card or passport valid for individuals over 18 years old. After the initial process, there is a secondary process for verifying address, fiscal code, and income data.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-1-4\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-1-4\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-1-4\">\r\n                                                                    <h5 class=\"m-0 py-4\">Why am I being asked to declare if I am a US citizen?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-1-4\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-1\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>For all those citizens who are taxpayers in the USA, we must make the relevant declarations near the US state entities.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-1-5\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-1-5\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-1-5\">\r\n                                                                    <h5 class=\"m-0 py-4\">Is the document automatically verified?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-1-5\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-1\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>No. The verification process needs to go through several steps: <\/div>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Verification of the document\u2019s validity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Face-matching of the person making the registration with that of the document<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Verification of information on both sides of the document<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data integration<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Control in open sources<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Checking the lists declared by state entities in Albania or abroad for PEP persons or part of the list of names suspected of terrorism.<\/span><\/li>\n<\/ul>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-1-6\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-1-6\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-1-6\">\r\n                                                                    <h5 class=\"m-0 py-4\">I am not receiving the initial verification code during registration.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-1-6\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-1\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">Please verify that your mobile number is correct. If even after verification the code still doesn&#8217;t come, try pressing the \u201cResend Code\u201d button. <\/span><b>Rid\u00ebrgo Kodin<\/b><span style=\"font-weight: 400;\">&#8216;.<\/span><\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-1-7\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-1-7\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-1-7\">\r\n                                                                    <h5 class=\"m-0 py-4\">How long does the registration process take?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-1-7\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-1\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>We have tried to make the process as fast as possible and ensure that every person is verified within a day, but in certain cases (when additional documents are required), this verification may take longer. <\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-1-8\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-1-8\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-1-8\">\r\n                                                                    <h5 class=\"m-0 py-4\">Why am I not allowed to set the password I want?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-1-8\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-1\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>The password set must contain minimally 8 characters, from which you must choose:<\/div>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">at least one uppercase letter<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">at least one lowercase letter<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">at least one number<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">at least one punctuation mark<\/span><\/li>\n<\/ul>\n<div>When each of the above conditions is met, you will be shown visually all the steps in green colour.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-1-9\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-1-9\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-1-9\">\r\n                                                                    <h5 class=\"m-0 py-4\">Why do I need to give access to my phone&#8217;s camera and microphone during the registration process?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-1-9\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-1\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>Since the verification process requires the user to be active and respond to requests at random for interaction (e.g., move your head, smile, approach the camera), access to the phone&#8217;s camera is necessary for this process to take place.<\/div>\n<div>Also, to ensure that the person being recorded is completing the recording process of his own will without being pressured by other people present, access to the microphone is required. Remove these rights once you complete the registration process. <\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-1-10\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-1-10\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-1-10\">\r\n                                                                    <h5 class=\"m-0 py-4\">What happens if the process gets interrupted in the middle?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-1-10\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-1\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">In case you have registered only the credentials without completing the upload of the document, you must scan your face and identification document, as well as set a PIN code. If you have scanned the document, you will need to confirm the data and enter the PIN code. <\/span><\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-1-11\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-1-11\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-1-11\">\r\n                                                                    <h5 class=\"m-0 py-4\">During the initial data registration, it doesn\u2019t allow me to complete the process.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-1-11\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-1\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">If you or someone else has previously registered with a phone number, you can&#8217;t reuse it with that number.<\/span><\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-1-12\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-1-12\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-1-12\">\r\n                                                                    <h5 class=\"m-0 py-4\">During the document verification, the process is interrupted.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-1-12\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-1\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">Before verifying your identity document, you must ensure that the following conditions are met:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You have a good internet connection on your mobile phone (5G or wireless).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You are in a well-lit environment.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">That there is no direct reflection of a strong light on the document.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The document is undamaged and legible (e.g., no stains or missing parts).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The document has not expired.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The document hasn\u2019t been used previously to register a Pago account.<\/span><\/li>\n<\/ul>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-1-13\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-1-13\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-1-13\">\r\n                                                                    <h5 class=\"m-0 py-4\">The data read from the document is not correct.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-1-13\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-1\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">Since document scanning uses OCR technology, this means that in certain cases the translation of the visual image (scanned document) into text may have changes (e.g., the letter O can be read as D, H, and M, etc.)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this case, you must correct the information in the next step by entering the correct data manually.<\/span><\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-1-14\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-1-14\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-1-14\">\r\n                                                                    <h5 class=\"m-0 py-4\">What is the PIN code required during registration?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-1-14\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-1\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">The PIN code is a 4-digit code that is created by you and that no other person knows to enable increased transaction security. The PIN code is required for every transaction with a value greater than or equal to 2000 ALL. <\/span><\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-1-15\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-1-15\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-1-15\">\r\n                                                                    <h5 class=\"m-0 py-4\">My account appears as inactive, why is this happening and how can I resolve it?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-1-15\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-1\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">The cases when an account is deemed inactive are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The identification document has expired and has not been updated.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The account has been blocked by the compliance department.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The account has been placed in inactive status due to inactivity.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In these cases, the user receives a notification (within Pago, by email or SMS) to complete the necessary steps to reactivate the account.<\/span><\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-1-16\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-1-16\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-1-16\">\r\n                                                                    <h5 class=\"m-0 py-4\">I received a confirmation that my account is active, but it\u2019s still displayed as inactive inside the app.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-1-16\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-1\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">In cases where you have received confirmation that the account has been activated, you must refresh the application using one of the following methods:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refreshing the main page (drop-down at the top of the screen).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Exit the application (Configuration \u2192 Exit) and restore credentials.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Close and reopen the application through the phone.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                <\/div>\r\n\r\n                                        <\/div>\r\n                                                                                                                                                            <div class=\"tab-pane fade \"\r\n                                            id=\"subcat-1-2\" role=\"tabpanel\">\r\n                                            <!-- faq accordion -->\r\n                                            <div class=\"accordion\" id=\"faqAccordion-1-2\">\r\n                                                                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-2-1\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-2-1\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-2-1\">\r\n                                                                    <h5 class=\"m-0 py-4\">How can I send money to a friend?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-2-1\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-2\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scan the QR code generated by your friend within your Pago account, including the payment value and details (the QR button appears on the main page).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Search your contacts and select the friend you want to send money to. If your friend hasn&#8217;t installed Pago yet, you can invite them to join you by sending them an invitation. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">After the delivery details are displayed (beneficiary, sending account, status before and after delivery), enter the amount and a description. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the value is greater than or equal to 2000 ALL, you must write the PIN code before confirmation.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<\/li>\n<\/ul>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-2-2\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-2-2\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-2-2\">\r\n                                                                    <h5 class=\"m-0 py-4\">How can I receive a payment?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-2-2\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-2\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create a QR code via the main button \u2192 Get Payment. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">After the payment details appear (amount, recipient account, balance before and after payment), enter the amount and a description. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use the QR code to be scanned directly by your friend; send it as an image or link via other applications (e.g., SMS or WhatsApp). <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The moment your friend opens the link sent by you, the payment details you have set are displayed directly on their account.<\/span><\/li>\n<\/ul>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-2-3\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-2-3\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-2-3\">\r\n                                                                    <h5 class=\"m-0 py-4\">Why can&#8217;t I send money to one of my contacts?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-2-3\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-2\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If your friend has installed Pago and it does not appear in the list of your contacts who are active in Pago, then your friend will have to make an update or refresh of its contact list (Buttons main \u2192 Refresh).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If your friend has installed Pago but has not yet activated their account, they will have to wait for the verification process in order to proceed.<\/span><\/li>\n<\/ul>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                <\/div>\r\n\r\n                                        <\/div>\r\n                                                                                                                                                            <div class=\"tab-pane fade \"\r\n                                            id=\"subcat-1-3\" role=\"tabpanel\">\r\n                                            <!-- faq accordion -->\r\n                                            <div class=\"accordion\" id=\"faqAccordion-1-3\">\r\n                                                                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-3-1\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-3-1\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-3-1\">\r\n                                                                    <h5 class=\"m-0 py-4\">How can I top up my Pago account?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-3-1\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-3\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div style=\"text-align: left;\">There are three ways to top up (recharge) your Pago account:<\/div>\n<ul>\n<li aria-level=\"1\">\n<div>Through Debit\/Credit Card-<strong>Top-up<\/strong><\/div>\n<\/li>\n<li aria-level=\"1\">\n<div>Through bank transfers.<\/div>\n<\/li>\n<li aria-level=\"1\">Using <a href=\"https:\/\/raeafs.com\/\" target=\"_blank\" rel=\"noopener\">RAEA service points<\/a><\/li>\n<\/ul>\n<div><strong>The process is as follows:<\/strong><\/div>\n<ul>\n<li aria-level=\"1\"><b>Top-up<\/b>:\n<div>Before the procedure is finished, enter your card information and the amount you plan to deposit using a debit or credit card. 3% of the top-up amount is the commission for using a debit or credit card to top up the &#8220;Pago&#8221; account. <\/div>\n<\/li>\n<li><b>Transfer<\/b>:<br \/>\nChoose the relevant data from one of Rubicon&#8217;s accounts, and the information will be displayed in the app. To make a bank transfer from the bank, you log in to the app Pago, obtain the account number and enter the information. (Include the activity description along with your Pago account number.)<\/p>\n<\/li>\n<li><strong>RAEA Service Points<br \/>\n<\/strong>Locate the closest Raea service location via the app, then top up in person by entering the amount and your Pago account ID number. The top-up cost is 1.5% of the total amount, with a minimum of 200 ALL, and the minimum top-up amount is 5,000 ALL. <\/li>\n<\/ul>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-3-2\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-3-2\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-3-2\">\r\n                                                                    <h5 class=\"m-0 py-4\">How can I make a quick transfer with Pago?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-3-2\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-3\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p>Log in to the Pago app and go to Deposit+<br \/>\nFour deposit methods will appear. The two most commonly used are: <\/p>\n<p>1. Bank Transfer<br \/>\nChoose this option, and the partner banks will appear:<br \/>\nBKT, Raiffeisen, Intesa, OTP, FiBank, Tirana Bank (euro\/ALL).<br \/>\nClick the bank you prefer, and the following will be displayed:<\/p>\n<p>a) Account name<br \/>\nb) IBAN<br \/>\nc) Swift Code<br \/>\nd) Pago account number with 4 digits<\/p>\n<p>You can send the information by email for maximum accuracy.<\/p>\n<p>2. Card Deposit<br \/>\nEnter your bank card details (e.g., BKT or Intesa), choose the amount, and the account will be credited immediately.<\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-3-3\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-3-3\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-3-3\">\r\n                                                                    <h5 class=\"m-0 py-4\">I used a card to top-up, but even though the money was deducted from my card, my account was not credited.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-3-3\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-3\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>Card deposits are typically credited to the account instantly and automatically.<\/div>\n<div><\/div>\n<div><span style=\"font-weight: 400;\">In any event, please provide us with the transaction details (date, time, amount, Pago account number, and bank information) and the card references for your transaction so that we can expedite the process and complete our verifications <\/span><a href=\"mailto:info@rbcn.al\"><span style=\"font-weight: 400;\">info@rbcn.al<\/span><\/a><span style=\"font-weight: 400;\">).<\/span><\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-3-4\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-3-4\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-3-4\">\r\n                                                                    <h5 class=\"m-0 py-4\">I sent money from my bank account to make a top-up, but even though the money was taken out of my bank account, there is no credit.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-3-4\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-3\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>For all deposits made via bank transfers during working hours, your account will be credited on the same day. If a bank transfer deposit is made outside official hours, on weekends, or on holidays, the funds will be credited on the next working day. <\/div>\n<div><\/div>\n<div>In any case, send the transaction references from your bank account along with the operation details (date\/time\/amount\/full name\/Pago account number) so that we can carry out our verifications and speed up the process (to info@rbcn.al).<\/div>\n<div><\/div>\n<div>Ki parasysh q\u00eb gjat\u00eb urdh\u00ebrimit t\u00eb transfert\u00ebs, t\u00eb plot\u00ebsosh sakt\u00eb t\u00eb dh\u00ebnat e p\u00ebrfituesit.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-3-5\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-3-5\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-3-5\">\r\n                                                                    <h5 class=\"m-0 py-4\">Can I transfer money from outside Albania with my Pago IBAN?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-3-5\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-3\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>The Pago IBAN is currently limited to domestic transfers. We anticipate that you will be able to utilise IBAN Pago anywhere in Europe after Albania joins SEPA (Single Euro Payments Area). <\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-3-6\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-3-6\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-3-6\">\r\n                                                                    <h5 class=\"m-0 py-4\">How much is the top-up commission?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-3-6\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-3\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">A commission is applied <span style=\"font-weight: 400;\">from<\/span> <span style=\"font-weight: 400;\">the<\/span> very f<span style=\"font-weight: 400;\">irst<\/span> top-up, with <span style=\"font-weight: 400;\">a 3% fee retained on the amount the client wishes to deposit.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The commissions that the sending bank has for these kinds of transfers are charged when the customer wants to top up his Pago account with money transferred from domestic or foreign banks. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Even in banks where Rubicon Sh.a. has accounts, transfer commissions levied by the sending bank are not covered by Rubicon Sh.a.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The banks where Rubicon Sh.a holds accounts are: FIBANK, TIRANA BANK, BKT, OTP, Intesa Sanpaolo, Raiffeisen and Procredit and ABI Bank.<\/span><\/li>\n<\/ul>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-3-7\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-3-7\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-3-7\">\r\n                                                                    <h5 class=\"m-0 py-4\">I want to add another card for a top-up.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-3-7\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-3\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>To add a new card, click on the &#8220;Add new card&#8221; button in the &#8220;Deposit by card&#8221; section.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-3-8\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-3-8\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-3-8\">\r\n                                                                    <h5 class=\"m-0 py-4\">Why is the cardholder&#8217;s name required during the top-up process?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-3-8\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-3\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>The cardholder name is required for security purposes.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-3-9\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-3-9\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-3-9\">\r\n                                                                    <h5 class=\"m-0 py-4\">I want to delete one of the cards I used during the top-up, but I can&#8217;t.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-3-9\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-3\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>You can delete the cards you have used only if they are not linked to incoming accounts for recurring transfers.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-3-10\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-3-10\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-3-10\">\r\n                                                                    <h5 class=\"m-0 py-4\">Can I make a deposit via ATM?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-3-10\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-3\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p>Aktualisht, depozitimi p\u00ebrmes bankomatit nuk \u00ebsht\u00eb i mundur. Megjithat\u00eb, mund t\u00eb mbush\u00ebsh llogarin\u00eb t\u00ebnde Pago p\u00ebrmes pikave t\u00eb sh\u00ebrbimit RAEA. <\/p>\n<p>Use the Pago app to find the nearest RAEA service point and make the top-up in person by providing the amount and your Pago account ID number. The minimum top-up amount is 5,000 lek, and the account top-up fee is 1.5% of the amount, with a minimum of 200 lek. <\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-3-11\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-3-11\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-3-11\">\r\n                                                                    <h5 class=\"m-0 py-4\">I&#8217;m attempting to top-up my card, but I keep getting an error.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-3-11\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-3\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make sure your debit\/credit card has a sufficient balance.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check your card details, including the number, CVV code, and expiration date, and make sure to enter correctly the one-time password (OTP) sent by your card-issuing bank.<\/span><\/li>\n<\/ul>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                <\/div>\r\n\r\n                                        <\/div>\r\n                                                                                                                                                            <div class=\"tab-pane fade \"\r\n                                            id=\"subcat-1-4\" role=\"tabpanel\">\r\n                                            <!-- faq accordion -->\r\n                                            <div class=\"accordion\" id=\"faqAccordion-1-4\">\r\n                                                                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-4-1\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-4-1\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-4-1\">\r\n                                                                    <h5 class=\"m-0 py-4\">Can I withdraw from any ATM?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-4-1\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-4\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">Yes, you can withdraw cash from any ATM.<\/span><\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-4-2\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-4-2\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-4-2\">\r\n                                                                    <h5 class=\"m-0 py-4\">What is the commission for making an ATM withdrawal?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-4-2\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-4\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cash withdrawals at Pago network ATMs are free of charge.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cash withdrawal at ATMs within the Republic of Albania (RSH) \u2013 150 lek.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cash withdrawal at ATMs outside the Republic of Albania (RSH) \u2013 2%, minimum 300 lek.<\/span><\/li>\n<\/ul>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-4-3\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-4-3\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-4-3\">\r\n                                                                    <h5 class=\"m-0 py-4\">What is the outgoing transfer commission?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-4-3\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-4\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">For transfers to bank accounts in other banks, the fees are as follows.<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td colspan=\"2\"><b>Outgoing transfers within the Republic of Albania (AIPS and AECH)<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Up to 40,000 Lek<\/span><\/td>\n<td><span style=\"font-weight: 400;\">0<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">40,001 \u2013 1,000,000 Lek<\/span><\/td>\n<td><span style=\"font-weight: 400;\">50 Lek<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">1,000,001 \u2013 15,000,000 Lek\u00eb normal currency date<\/span><\/td>\n<td><span style=\"font-weight: 400;\">0.005% of the amount<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">over 15 million Lek\u00eb normal currency date<\/span><\/td>\n<td><span style=\"font-weight: 400;\">450 Lek<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">over 15 million Lek\u00eb date urgent currency<\/span><\/td>\n<td><span style=\"font-weight: 400;\">700 Lek<\/span><\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\"><b>Outgoing transfers in Euro within the Republic of Albania <\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Up to 150,000 Euros<\/span><\/td>\n<td><span style=\"font-weight: 400;\">0.01% of the amount<br \/>\n(min 2 \u20ac max 20 Eur)<br \/>\n<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Over 150,000 Euros<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u20ac25<br \/>\n<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-4-4\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-4-4\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-4-4\">\r\n                                                                    <h5 class=\"m-0 py-4\">Can I withdraw money in euros even if my account is in ALL?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-4-4\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-4\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>Yes, you can, but the exchange rate is determined by the bank that owns the ATM.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                <\/div>\r\n\r\n                                        <\/div>\r\n                                                                                                                                                            <div class=\"tab-pane fade \"\r\n                                            id=\"subcat-1-5\" role=\"tabpanel\">\r\n                                            <!-- faq accordion -->\r\n                                            <div class=\"accordion\" id=\"faqAccordion-1-5\">\r\n                                                                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-5-1\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-5-1\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-5-1\">\r\n                                                                    <h5 class=\"m-0 py-4\">What utility payments can I make?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-5-1\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-5\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">OSHEE<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">UKT (Water Supply and Sewerage Utility of Tirana, Durr\u00ebs, Kavaj\u00eb, Kruj\u00eb, Rrogozhin\u00eb, Vlor\u00eb, Elbasan, Librazhd, Peqin, Belsh, Gramsh, C\u00ebrrik)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Police (Fines)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Digitalb<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tring Tv<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vodafone (top-up &amp; monthly bills)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">One (top-up only)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Digicom<\/span><\/li>\n<\/ul>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-5-2\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-5-2\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-5-2\">\r\n                                                                    <h5 class=\"m-0 py-4\">How fast are payments processed?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-5-2\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-5\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All payments are processed in real time. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There may be a delay of up to 60 seconds while awaiting third-party confirmation. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the confirmation is not received, the payment will be refunded.<\/span><\/li>\n<\/ul>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-5-3\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-5-3\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-5-3\">\r\n                                                                    <h5 class=\"m-0 py-4\">How to search for invoices related to an OSHEE contract?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-5-3\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-5\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">You can look for OSHEE bills using the contract number found on one of the paid invoices.<\/span><\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-5-4\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-5-4\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-5-4\">\r\n                                                                    <h5 class=\"m-0 py-4\">How to search for UKT invoices?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-5-4\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-5\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>You can look for UKT bills using the contract number found on one of the paid invoices.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-5-5\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-5-5\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-5-5\">\r\n                                                                    <h5 class=\"m-0 py-4\">How to search for Vodafone invoices?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-5-5\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-5\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To request Vodafone bills, submit the phone number and name of the person who signed the contract.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If your contract includes two or more Vodafone numbers, we recommend using the customer registration number, which may be found on a paid invoice or in the My Vodafone app.<\/span><\/li>\n<\/ul>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-5-6\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-5-6\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-5-6\">\r\n                                                                    <h5 class=\"m-0 py-4\">Why was I refunded after making my utility payment?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-5-6\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-5\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>If the payment was made but we did not obtain final confirmation from the utility company, we will offer a full refund.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-5-7\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-5-7\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-5-7\">\r\n                                                                    <h5 class=\"m-0 py-4\">Why is the invoice still displayed as unpaid in My Vodafone after making the monthly payment?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-5-7\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-5\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>The My Vodafone app may take some time to update paid bills, but if the payment was successful and you received a confirmation SMS from Vodafone, the payment is complete.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-5-8\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-5-8\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-5-8\">\r\n                                                                    <h5 class=\"m-0 py-4\">I paid the invoice for one of the Vodafone contract numbers, but it still shows up as an unpaid e-bill.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-5-8\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-5\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>In this case, we recommend searching with the customer registration number, which can be found on one of the paid invoices or in the My Vodafone app.<br \/>Since Vodafone prioritises late payments, the payment you made might have been applied to a previous unpaid invoice for one of the other numbers on your contract. <\/div>\n<div>Another possibility is that you may have multiple contracts under the same name. That\u2019s why Vodafone automatically applies your payment to the oldest unpaid invoice on your account.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-5-9\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-5-9\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-5-9\">\r\n                                                                    <h5 class=\"m-0 py-4\">Are there any utility payment commissions?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-5-9\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-5\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>There are no additional fees for utility payments, save in circumstances of fines or late payment interest. In certain cases, the following costs will apply:<\/div>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For individual clients, a 30 ALL commission will be levied after the third fine, regardless of the vehicle&#8217;s registration plate, within the same calendar month.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For corporate clients, each fine will be subject to a 30 ALL commission, regardless of the vehicle&#8217;s registration plate.<\/span><\/li>\n<\/ul>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-5-10\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-5-10\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-5-10\">\r\n                                                                    <h5 class=\"m-0 py-4\">I was fined 1000 ALL, but the app shows a smaller amount. Why? <\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-5-10\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-5\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>According to modifications in the <strong>Kodin Rrugor<\/strong> since 2023, any fine paid within 15 days is reduced by 50% of its original value.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-5-11\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-5-11\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-5-11\">\r\n                                                                    <h5 class=\"m-0 py-4\">While scrolling, I get a message: &#8220;The connection to the service cannot be completed.&#8221;<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-5-11\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-5\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>This could happen for one of the following reasons:<\/div>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You do not have a stable internet connection.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">One of the utility payment servers is not reachable.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">One of the utility company&#8217;s servers is not accessible.<\/span><\/li>\n<\/ul>\n<div>We suggest that you check your connection for stability and try again. If you are still unable to connect, please email info@rbcn.al with your information. <\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-5-12\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-5-12\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-5-12\">\r\n                                                                    <h5 class=\"m-0 py-4\">I just paid one of my OSHEE payments, but when I want to make a second payment, it doesn&#8217;t let me. Why?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-5-12\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-5\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>When you make a payment, it takes a maximum of 60 seconds to confirm the transfer with OSHEE before you can proceed with other payments.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                <\/div>\r\n\r\n                                        <\/div>\r\n                                                                                                                                                            <div class=\"tab-pane fade \"\r\n                                            id=\"subcat-1-6\" role=\"tabpanel\">\r\n                                            <!-- faq accordion -->\r\n                                            <div class=\"accordion\" id=\"faqAccordion-1-6\">\r\n                                                                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-6-1\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-6-1\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-6-1\">\r\n                                                                    <h5 class=\"m-0 py-4\">How can I receive a Pago debit card?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-6-1\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-6\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To receive the Pago card, you must have an active account with a minimum balance of 1000 ALL.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To apply for a card, select the &#8220;Payment Card&#8221; button at the bottom right of the screen. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fill in your details, confirm the information, and we will notify you as soon as your card is ready.<\/span><\/li>\n<\/ul>\n<p><b>Note:<\/b> <span style=\"font-weight: 400;\">If the card is not withdrawn within 180 calendar days after notification, your card automatically becomes invalid.<\/span><\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-6-2\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-6-2\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-6-2\">\r\n                                                                    <h5 class=\"m-0 py-4\">How much does it cost, and what are the commissions?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-6-2\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-6\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>The card costs 1,000 ALL for those above the age of 23 and 800 ALL for those aged 18 to 23.<\/div>\n<div><b class=\"my-2\">The commissions are as follows:<\/b><\/div>\n<ul>\n<li aria-level=\"1\">\n<div>CASH withdrawals at Pago network ATMs are free of charge.<\/div>\n<\/li>\n<li aria-level=\"1\">\n<div>CASH withdrawal from non-Pago Network ATMs in Albania: 150 ALL for personal debit cards and 200 ALL for business debit cards.<\/div>\n<\/li>\n<li aria-level=\"1\">\n<div>CASH withdrawals from non-Pago network ATMs outside the Republic of Albania: 2%, minimum 300 ALL for debit cards as well as business debit cards.<\/div>\n<\/li>\n<\/ul>\n<div><b>Purchase commissions:<\/b><\/div>\n<ul>\n<li aria-level=\"1\">\n<div>Purchases at Pago Network POS are free of charge.<\/div>\n<\/li>\n<li aria-level=\"1\">\n<div>Purchases at a non-Pago Network POS within the country are free of charge.<\/div>\n<\/li>\n<li aria-level=\"1\">\n<div>Purchases at non-Pago Network POS abroad are free of charge.<\/div>\n<\/li>\n<li aria-level=\"1\">\n<div>Online shopping is free of charge.<\/div>\n<\/li>\n<\/ul>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-6-3\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-6-3\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-6-3\">\r\n                                                                    <h5 class=\"m-0 py-4\">Are there any other types of commissions?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-6-3\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-6\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">Yes, refer to the table below. <\/span><\/p>\n<div class=\"table-responsive\">\n<table>\n<tbody>\n<tr>\n<td><span style=\"font-weight: 400;\">Commissions according to the Pago account<\/span><\/td>\n<td colspan=\"2\"><span style=\"font-weight: 400;\">Individual<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Business<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Verification of balance in the \u201cPago\u201d network ATMs\u201d <\/span><\/td>\n<td colspan=\"2\"><span style=\"font-weight: 400;\">0 <\/span><\/td>\n<td><span style=\"font-weight: 400;\">0\u202f <\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">PIN change in the \u201cPago\u201d network ATMs\u201d <\/span><\/td>\n<td colspan=\"2\"><span style=\"font-weight: 400;\">0 <\/span><\/td>\n<td><span style=\"font-weight: 400;\">0\u202f <\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">PIN changes in ATMs of other banks<\/span><\/td>\n<td colspan=\"2\"><span style=\"font-weight: 400;\">30 ALL<\/span><\/td>\n<td><span style=\"font-weight: 400;\">30 ALL<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Physical card printing at the request of the client (age 18-23)<\/span><\/td>\n<td colspan=\"2\"><span style=\"font-weight: 400;\">800 ALL<\/span><\/td>\n<td><span style=\"font-weight: 400;\">800 ALL <\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Annual maintenance fee<\/span><\/td>\n<td colspan=\"2\"><span style=\"font-weight: 400;\">0 <\/span><\/td>\n<td><span style=\"font-weight: 400;\">0\u202f <\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Account closure<\/span><\/td>\n<td colspan=\"2\"><span style=\"font-weight: 400;\">500 ALL<\/span><\/td>\n<td><span style=\"font-weight: 400;\">800 ALL<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Certification upon request from the client (for Balance, Account, etc.)<\/span><\/td>\n<td colspan=\"2\"><span style=\"font-weight: 400;\">500 Lek<\/span><\/td>\n<td><span style=\"font-weight: 400;\">800 Lek<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>&nbsp;<\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-6-4\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-6-4\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-6-4\">\r\n                                                                    <h5 class=\"m-0 py-4\">What are the card&#8217;s usage limits?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-6-4\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-6\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ATM withdrawal limit: 70,000 ALL in 24 hours.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The maximum daily limit of POS usage is 200,000 ALL.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The maximum daily limit for online internet purchasing is 150,000 ALL (200,000 ALL for businesses).<\/span><\/li>\n<\/ul>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-6-5\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-6-5\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-6-5\">\r\n                                                                    <h5 class=\"m-0 py-4\">Are there any constraints on transactions for individuals or businesses?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-6-5\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-6\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div class=\"table-responsive\">\n<table>\n<tbody>\n<tr>\n<td><span style=\"font-weight: 400;\">Description<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Maximum daily account credit value<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The limit of the number of daily transactions<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Maximum monthly account credit value<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Maximum monthly account credit value<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Limit on the number of monthly transactions<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Minimum value for an account top-up<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Maximum daily top-up value<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Maximum daily withdrawal amount<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Pago Individual<\/span><\/td>\n<td><span style=\"font-weight: 400;\">200 000 ALL<\/span><\/td>\n<td><span style=\"font-weight: 400;\">50<\/span><\/td>\n<td><span style=\"font-weight: 400;\"> 1 000 000 ALL<\/span><\/td>\n<td><span style=\"font-weight: 400;\">500<\/span><\/td>\n<td><span style=\"font-weight: 400;\">5 000 000 ALL<\/span><\/td>\n<td><span style=\"font-weight: 400;\">5 000 ALL<\/span><\/td>\n<td><span style=\"font-weight: 400;\">200 000 ALL<\/span><\/td>\n<td><span style=\"font-weight: 400;\">200 000 ALL<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Business<\/span><\/td>\n<td><span style=\"font-weight: 400;\">1 000 000 ALL<\/span><\/td>\n<td><span style=\"font-weight: 400;\">100<\/span><\/td>\n<td><span style=\"font-weight: 400;\">5 000 000 ALL<\/span><\/td>\n<td><span style=\"font-weight: 400;\">1000<\/span><\/td>\n<td><span style=\"font-weight: 400;\">10 000 000 ALL<\/span><\/td>\n<td><span style=\"font-weight: 400;\">10 000 ALL<\/span><\/td>\n<td><span style=\"font-weight: 400;\">1 000 000 ALL<\/span><\/td>\n<td><span style=\"font-weight: 400;\">1 000 000 ALL<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><span style=\"font-weight: 400;\"> <\/span><\/p>\n<div>\n<p><b>Note:<\/b>The values shown above are not mutually exclusive. If an individual or company customer chooses to conduct transactions that exceed these restrictions, they may be required to provide extra documentation to substantiate the amounts used for account top-up or the intended purpose of use. <\/p>\n<\/div>\n<div>These documents will be provided electronically or physically as per the customer&#8217;s request, and the client is responsible for their authenticity. The risk management department will analyse the documentation and notify the customer of the continuation of the business relationship. <\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-6-6\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-6-6\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-6-6\">\r\n                                                                    <h5 class=\"m-0 py-4\">Can I increase the card&#8217;s usage limits?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-6-6\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-6\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>Spending limitations can be increased in rare cases, but further documentation proving the source of cash will be required in advance. For any enquiries, please email us at info@rbcn.al with your information and the limits you want to adjust. <\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-6-7\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-6-7\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-6-7\">\r\n                                                                    <h5 class=\"m-0 py-4\">Can I use my card for online purchases?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-6-7\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-6\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>The card is valid for online buying at a wide range of product websites, with the exclusion of some categories. (e.g. adult sites)<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-6-8\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-6-8\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-6-8\">\r\n                                                                    <h5 class=\"m-0 py-4\">Can I withdraw money from any ATM, and what are the commissions?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-6-8\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-6\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>Withdrawals can be made at any ATM that accepts Mastercard (there is usually a distinctive logo on each ATM). For more information, please refer to the table below. <\/div>\n<div class=\"table-responsive\">\n<table>\n<tbody>\n<tr>\n<td><span style=\"font-weight: 400;\">Debit card fees<\/span><\/td>\n<td colspan=\"2\"><span style=\"font-weight: 400;\">Individual<\/span><\/td>\n<td><span style=\"font-weight: 400;\">business<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">CASH withdrawal at ATMs of the \u201cPago\u201d Network<\/span><\/td>\n<td colspan=\"2\"><span style=\"font-weight: 400;\">0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">0<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">CASH withdrawal at non-Pago Network ATMs within the Republic of Albania<\/span><\/td>\n<td colspan=\"2\"><span style=\"font-weight: 400;\">150 Lek<\/span><\/td>\n<td><span style=\"font-weight: 400;\">200 Lek<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">CASH withdrawal at non-Pago Network ATMs outside the Republic of Albania<\/span><\/td>\n<td colspan=\"2\"><span style=\"font-weight: 400;\">2% min 300 Lek<\/span><\/td>\n<td><span style=\"font-weight: 400;\">2% min 300 Lek<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>&nbsp;<\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-6-9\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-6-9\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-6-9\">\r\n                                                                    <h5 class=\"m-0 py-4\">What is the purpose of the questionnaire?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-6-9\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-6\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>The questionnaire&#8217;s objective is to assess your projected level of card spending.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-6-10\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-6-10\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-6-10\">\r\n                                                                    <h5 class=\"m-0 py-4\">I ordered the card X days ago, but I still haven&#8217;t received the confirmation.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-6-10\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-6\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>We try to complete your card issuance request the same day, but because each request is subject to extra approval stages by Mastercard and the processor, this may take some time.<\/div>\n<div><\/div>\n<div>In certain cases, the request may not be processed or may be rejected due to specific reasons. Whatever the situation, please email us at info@rbcn.al with your information and the date you applied for the card. <\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-6-11\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-6-11\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-6-11\">\r\n                                                                    <h5 class=\"m-0 py-4\">I ordered the card, but I don&#8217;t see my details in the app.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-6-11\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-6\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>The card data is only presented in the program after the card has been activated. The card is only activated after you physically withdraw it. <\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-6-12\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-6-12\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-6-12\">\r\n                                                                    <h5 class=\"m-0 py-4\">Can you mail the card?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-6-12\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-6\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>Yes, mailing the card is possible. For more information, please refer to the table below:. <\/div>\n<div class=\"table-responsive\">\n<table>\n<tbody>\n<tr>\n<td><span style=\"font-weight: 400;\">Commissions for sending Debit cards by mail<\/span><\/td>\n<td colspan=\"2\"><span style=\"font-weight: 400;\">Individual<\/span><\/td>\n<td><span style=\"font-weight: 400;\">business<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Tirana<\/span><\/td>\n<td colspan=\"2\"><span style=\"font-weight: 400;\">270 Lek<\/span><\/td>\n<td><span style=\"font-weight: 400;\">270 Lek<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Outside Tirana<\/span><\/td>\n<td colspan=\"2\"><span style=\"font-weight: 400;\">350 Lek<\/span><\/td>\n<td><span style=\"font-weight: 400;\">350 Lek<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">europe<\/span><\/td>\n<td colspan=\"2\"><span style=\"font-weight: 400;\">\u20ac42<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u20ac42<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">USA &amp; Canada<\/span><\/td>\n<td colspan=\"2\"><span style=\"font-weight: 400;\">\u20ac48<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u20ac48<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">KOSOVO<\/span><\/td>\n<td colspan=\"2\"><span style=\"font-weight: 400;\">18\u20ac<\/span><\/td>\n<td><span style=\"font-weight: 400;\">18\u20ac<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>&nbsp;<\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-6-13\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-6-13\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-6-13\">\r\n                                                                    <h5 class=\"m-0 py-4\">I&#8217;m trying to make a wireless (contactless) purchase, but it&#8217;s not working.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-6-13\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-6\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>To activate chipless, contact-only purchases, you must perform at least one action with Chip and PIN. This action can be done at an ATM or a POS. If it is not activated again, please contact us at info@rbcn.al with your data and information.  <\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-6-14\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-6-14\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-6-14\">\r\n                                                                    <h5 class=\"m-0 py-4\">I&#8217;m trying to make an online purchase, but it won&#8217;t let me.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-6-14\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-6\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">The card can be used for online purchases for a large part of product portals, with the exception of certain categories (e.g., adult sites, etc.).<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make sure you have enough balance on your card.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make sure your card and account are active.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Or contact us at info@rbcn.al with your data and the details of the failed transaction.<\/span><\/li>\n<\/ul>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-6-15\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-6-15\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-6-15\">\r\n                                                                    <h5 class=\"m-0 py-4\">I&#8217;m trying to make an online purchase, but it&#8217;s asking for a one-time-use code (OTP), which I can&#8217;t get.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-6-15\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-6\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">First, ensure that the number you registered with on Pago is active. If you still do not receive the one-time password (OTP), contact us at info@rbcn.al with your details and the failed transaction information. <\/span><\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-6-16\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-6-16\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-6-16\">\r\n                                                                    <h5 class=\"m-0 py-4\">I made an online card purchase that was later cancelled, but I have yet to receive my refund in your system.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-6-16\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-6\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">We receive notifications from Mastercard for some of the returned\/cancelled transactions, usually within 2-3 days. As a result, the return is delayed. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In certain cases, when there is a change in value (e.g., for transactions made in euros, where the exchange rate differs from the original transaction), further reconciliation may be necessary. In any case, please contact us at info@rbcn.al with your details and the information regarding both the original and the refunded transaction. <\/span><\/p>\n<p>&nbsp;<\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-6-17\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-6-17\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-6-17\">\r\n                                                                    <h5 class=\"m-0 py-4\">Can I receive money from other people via a Pago card (e.g., Moneysend)?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-6-17\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-6\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">You can receive money from other individuals using the transfer option via Mastercard. However, like any funds coming from third parties outside our system, every payment must go through a preliminary filter to determine the source of the funds and the reason for the transfer. <\/span><\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-6-18\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-6-18\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-6-18\">\r\n                                                                    <h5 class=\"m-0 py-4\">I forgot\/lost the PIN of my card.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-6-18\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-6\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">If you have forgotten\/lost your PIN code, please contact info@rbcn.al with your data and the last 4 digits of the Pago card.<\/span><\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-6-19\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-6-19\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-6-19\">\r\n                                                                    <h5 class=\"m-0 py-4\">I tried to make a payment at the POS, but it didn&#8217;t work.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-6-19\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-6\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">The card can be used for purchases at POS terminals wherever Mastercard cards are accepted. To ensure a smooth transaction, please make sure of the following in advance: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You have enough balance on your card.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your card and account are active.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The POS works and has an internet connection.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In any case, please contact us at <\/span><a href=\"mailto:info@rbcn.al\"><span style=\"font-weight: 400;\">info@rbcn.al<\/span><\/a><span style=\"font-weight: 400;\"> with your data and the details of the failed transaction <\/span><\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                <\/div>\r\n\r\n                                        <\/div>\r\n                                                                                                                                                            <div class=\"tab-pane fade \"\r\n                                            id=\"subcat-1-7\" role=\"tabpanel\">\r\n                                            <!-- faq accordion -->\r\n                                            <div class=\"accordion\" id=\"faqAccordion-1-7\">\r\n                                                                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-7-1\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-7-1\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-7-1\">\r\n                                                                    <h5 class=\"m-0 py-4\">What is Pago+?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-7-1\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-7\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>This application is designed as a product for children who have not yet reached the age of having a bank account but can be used by any member of the family.<\/div>\n<div><\/div>\n<div>Pago+ allows any user to be equipped with a second debit card, which can be handed over to the child for use. Through this card, you can replace cash for daily or monthly expenses, set spending limits, monitor transactions in real time, and send money for unexpected needs.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-7-2\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-7-2\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-7-2\">\r\n                                                                    <h5 class=\"m-0 py-4\">How does Pago+ work?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-7-2\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-7\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>Every active user who has a Pago debit card can apply for the primary card, and upon application, they are granted the option to order the Pago+ card, which is linked to a dedicated account.<\/div>\n<ul>\n<li>Each user has the right to order up to two Pago+ cards.<\/li>\n<li>Pago+ debit cards are payed only once and cost only 500 ALL.<br \/>\nPago+ card is issued in the name of the primary account holder, who bears full responsibility for the transactions made with it, even when it is used by a child or other family members.<\/li>\n<li>The account holder is responsible for setting spending limits and monitoring the usage of the Pago+ card.<\/li>\n<\/ul>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-7-3\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-7-3\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-7-3\">\r\n                                                                    <h5 class=\"m-0 py-4\">What are the benefits?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-7-3\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-7\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>Pago+ is not just a simple payment app, but also an educational tool that aims to help you understand and manage your money.<\/div>\n<div>With Pago +, even if you are under 18, you will have access to a dedicated application that shows you your expenses in real time.<\/div>\n<div>You will receive your own Pago + card to make purchases anywhere, once your parents have opened your account. Make transactions online and in stores. <\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-7-4\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-7-4\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-7-4\">\r\n                                                                    <h5 class=\"m-0 py-4\">Is my money safe and protected?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-7-4\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-7\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>When you turn 18, you can continue to use your Pago+ account until your 19th birthday or until your card expires. We will not issue a new Pago+ card after you have reached the age of majority.<\/div>\n<div>Once you turn 18, you can register for a personal Pago account, so you will be able to use all the functionalities and products we offer.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-7-5\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-7-5\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-7-5\">\r\n                                                                    <h5 class=\"m-0 py-4\">What happens if I lose my Pago+ card?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-7-5\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-7\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>If you lose your card, you can immediately block it through the Pago+ app, or your parent can block the card using their app.<\/div>\n<ol>\n<li>If you find the card again, you can reactivate it without any issue.<\/li>\n<li>If it\u2019s truly lost or stolen, you can report it within the app to cancel the card, and we will notify your parent so they can order a new one.<\/li>\n<\/ol>\n<div>For more information about the product and how to activate it, visit our official website or contact our customer service team.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                <\/div>\r\n\r\n                                        <\/div>\r\n                                                                                                                                                            <div class=\"tab-pane fade \"\r\n                                            id=\"subcat-1-8\" role=\"tabpanel\">\r\n                                            <!-- faq accordion -->\r\n                                            <div class=\"accordion\" id=\"faqAccordion-1-8\">\r\n                                                                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-8-1\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-8-1\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-8-1\">\r\n                                                                    <h5 class=\"m-0 py-4\">How can I change my password?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-8-1\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-8\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Log in the app<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to &#8220;Configure&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click \u2018Safety\u2019<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Change your password<br \/>\n<\/span><\/li>\n<\/ul>\n<div>Enter the current password and the desired password twice according to the password requirements and click confirm.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-8-2\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-8-2\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-8-2\">\r\n                                                                    <h5 class=\"m-0 py-4\">I forgot my password.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-8-2\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-8\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>To resolve this issue, follow the steps below:<\/div>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the &#8216;I forgot my password&#8217; button.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You will receive a verification SMS with a corresponding code.<\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Enter this code in the required field.<\/span><\/li>\n<\/ul>\n<div>Enter the desired password twice according to the password prompts and confirm.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-8-3\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-8-3\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-8-3\">\r\n                                                                    <h5 class=\"m-0 py-4\">I forgot my PIN code<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-8-3\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-8\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>To change the PIN code, follow the instructions below:<\/div>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Log in the app<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to &#8220;Configure&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click \u2018Safety\u2019<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Change the PIN code.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on the \u2018I forgot my PIN code\u2019.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter the personal number as it appears on the ID document used for your Pago registration and confirm it.<\/span><\/li>\n<\/ul>\n<div>Enter the desired code twice and confirm.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-8-4\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-8-4\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-8-4\">\r\n                                                                    <h5 class=\"m-0 py-4\">How do I close my Pago account?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-8-4\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-8\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>Send an email to info@rbcn.al with your details, and we will follow all the necessary legal steps to deactivate the account as soon as possible.<\/div>\n<div><\/div>\n<div><strong>Note: Closing the account has a commission of 500 ALL.<\/strong><\/p>\n<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-8-5\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-8-5\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-8-5\">\r\n                                                                    <h5 class=\"m-0 py-4\">What is an identification document update? How is it performed? <\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-8-5\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-8\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">Document update serves to place a new document in case of expiration of the existing document or its amendment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Follow the instructions below:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Log in the app<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to &#8220;Configure&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click to \u2018Safety\u2019.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Update your Identification Document.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Make sure that your identification document is physically present and that there is ample light during this process. Clean the camera on your cell phone and avoid light reflection to ensure that the paper can be viewed properly. <\/span><\/p>\n<p data-start=\"51\" data-end=\"204\"><strong data-start=\"51\" data-end=\"204\">RECOMMENDATION: If you encounter problems during the video identification or registration process, DO NOT send your ID card or passport by email.<\/strong><\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-8-6\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-8-6\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-8-6\">\r\n                                                                    <h5 class=\"m-0 py-4\">How can I change my phone number?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-8-6\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-8\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">To modify the phone number, write an email to <\/span><a href=\"mailto:info@rbcn.al\"><span style=\"font-weight: 400;\">info@rbcn.al<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Include the new number you want to change, your email address, your Pago account number, and the final 4 characters of your personal number.<\/span><\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-8-7\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-8-7\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-8-7\">\r\n                                                                    <h5 class=\"m-0 py-4\">How can I change my email address?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-8-7\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-8\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p><span style=\"font-weight: 400;\">Please contact us via email <\/span><a href=\"mailto:info@rbcn.al\"><span style=\"font-weight: 400;\">info@rbcn.al<\/span><\/a><span style=\"font-weight: 400;\">. Include the new address you want to update, your phone number, your Pago account number, and the last4r characters of your personal number.<\/span><\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-8-8\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-8-8\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-8-8\">\r\n                                                                    <h5 class=\"m-0 py-4\">I lost\/had my phone stolen.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-8-8\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-8\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div style=\"font-weight: 400;\">\n<p><span style=\"font-weight: 400;\">If your device\/phone where you have downloaded the app Pago is lost or has been stolen, follow the steps below to secure your account.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">As soon as you can, get a second phone from a friend or a relative and download Pago so you can access your account. Then follow one of the two solutions below: <\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Change the PIN code on your Pago account:<\/b><b><br \/>\n<\/b><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click your profile icon in the top left corner.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click &#8220;Security&#8221;.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to &#8220;Change PIN&#8221;.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Follow the instructions given to you in the app.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click &#8220;Confirm&#8221;.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Report any suspicious activity:<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you notice any additional login attempts to your account, please contact us at info@rubicon.al or check your transactions and report any that seem suspicious.<\/span><\/p>\n<p><b>Note<\/b><span style=\"font-weight: 400;\">: If your phone has been lost or stolen, an additional step you can take to protect your Pago account is to immediately block your phone number with your mobile operator. This ensures that the person who has stolen your phone cannot change your Pago password using the SMS code sent to your number.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is done so that the person who stole your phone does not have the opportunity to change your Pago password with the SMS code they receive on your phone number.<\/span><\/p>\n<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-8-9\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-8-9\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-8-9\">\r\n                                                                    <h5 class=\"m-0 py-4\">Why have I been charged for subscriptions I didn\u2019t choose? What can I do? <\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-8-9\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-8\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <p data-start=\"159\" data-end=\"351\">If you see regular payments from services you haven\u2019t activated yourself (subscriptions), it\u2019s very likely that they were set up from your smart device while using your Pago card on a third-party site.<\/p>\n<p data-start=\"353\" data-end=\"630\">For security and privacy reasons, we cannot intervene to cancel these services, as the activation was done from your device. The solution in this case is to cancel the subscription or unsubscribe. <\/p>\n<p data-start=\"353\" data-end=\"630\">If you are unable to cancel the action, we recommend blocking your existing Pago card and requesting a new one to prevent any unwanted payments in the future.<\/p>\n<p data-start=\"632\" data-end=\"719\">You can send us an email at info@rbcn.al to request the card to be blocked.<\/p>\n<p data-start=\"721\" data-end=\"823\"><strong data-start=\"721\" data-end=\"732\">Attention:<\/strong> After the card is closed, you will need to reapply to get a new Pago card.<\/p>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                <\/div>\r\n\r\n                                        <\/div>\r\n                                                                                                                                                            <div class=\"tab-pane fade \"\r\n                                            id=\"subcat-1-9\" role=\"tabpanel\">\r\n                                            <!-- faq accordion -->\r\n                                            <div class=\"accordion\" id=\"faqAccordion-1-9\">\r\n                                                                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-9-1\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-9-1\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-9-1\">\r\n                                                                    <h5 class=\"m-0 py-4\">Does Pago operate with Bitcoin?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-9-1\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-9\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>No, Pago accounts operate only in Lek and Euro. Currently, transactions using cryptocurrencies are not possible. <\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-9-2\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-9-2\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-9-2\">\r\n                                                                    <h5 class=\"m-0 py-4\">Can I exchange money from ALL to Euro within the application?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-9-2\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-9\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>Yes. The exchange service is available in the Pago app.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-1-9-3\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-1-9-3\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-1-9-3\">\r\n                                                                    <h5 class=\"m-0 py-4\">What are the procedures in case of loss\/theft or misuse of POS terminal(s)?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-1-9-3\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-1-9\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>The merchant or business must contact the number located below the POS device and notify Rubicon via email if it detects\/observes any abuse or fraud related to the intentional misuse of the POS terminals.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                <\/div>\r\n\r\n                                        <\/div>\r\n                                                                                                                                        <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                                                            <div class=\"tab-pane fade \" id=\"cat-2\" role=\"tabpanel\">\r\n                    <div class=\"row\">\r\n                        <div class=\"col-md-3 pt-md-2\">\r\n                            <!-- Subcategory Dropdown for Mobile -->\r\n                            <div class=\"subcategory-dropdown d-md-none d-block w-100\">\r\n                                <select id=\"subcategory-dropdown-2\" onchange=\"handleSubcategoryChange(this, 2)\">\r\n                                                                                                                                                                                                            <option value=\"subcat-2-1\" selected>\r\n                                                Account                                            <\/option>\r\n                                                                                                                                <option value=\"subcat-2-2\" >\r\n                                                POS\/vPOS                                            <\/option>\r\n                                                                                                                                <option value=\"subcat-2-3\" >\r\n                                                Security                                            <\/option>\r\n                                                                                                                                <option value=\"subcat-2-4\" >\r\n                                                Other                                            <\/option>\r\n                                                                                                            <\/select>\r\n                            <\/div>\r\n\r\n\r\n                            <!-- Subcategory Tabs for Larger Screens -->\r\n                            <ul class=\"nav flex-column nav-pills subcategory-tabs d-md-flex d-none\" id=\"subcat-list-2\">\r\n                                                                                                                                                                                    <li class=\"nav-item my-1\">\r\n                                            <button class=\"w-100 text-start py-2 nav-link active\"\r\n                                                id=\"subcat-2-1-tab\"\r\n                                                data-bs-toggle=\"pill\"\r\n                                                data-bs-target=\"#subcat-2-1\"\r\n                                                type=\"button\"\r\n                                                role=\"tab\">\r\n                                                <h5 class=\"mb-0 py-1\">Account<\/h5>\r\n                                            <\/button>\r\n                                        <\/li>\r\n                                                                                                                                                            <li class=\"nav-item my-1\">\r\n                                            <button class=\"w-100 text-start py-2 nav-link \"\r\n                                                id=\"subcat-2-2-tab\"\r\n                                                data-bs-toggle=\"pill\"\r\n                                                data-bs-target=\"#subcat-2-2\"\r\n                                                type=\"button\"\r\n                                                role=\"tab\">\r\n                                                <h5 class=\"mb-0 py-1\">POS\/vPOS<\/h5>\r\n                                            <\/button>\r\n                                        <\/li>\r\n                                                                                                                                                            <li class=\"nav-item my-1\">\r\n                                            <button class=\"w-100 text-start py-2 nav-link \"\r\n                                                id=\"subcat-2-3-tab\"\r\n                                                data-bs-toggle=\"pill\"\r\n                                                data-bs-target=\"#subcat-2-3\"\r\n                                                type=\"button\"\r\n                                                role=\"tab\">\r\n                                                <h5 class=\"mb-0 py-1\">Security<\/h5>\r\n                                            <\/button>\r\n                                        <\/li>\r\n                                                                                                                                                            <li class=\"nav-item my-1\">\r\n                                            <button class=\"w-100 text-start py-2 nav-link \"\r\n                                                id=\"subcat-2-4-tab\"\r\n                                                data-bs-toggle=\"pill\"\r\n                                                data-bs-target=\"#subcat-2-4\"\r\n                                                type=\"button\"\r\n                                                role=\"tab\">\r\n                                                <h5 class=\"mb-0 py-1\">Other<\/h5>\r\n                                            <\/button>\r\n                                        <\/li>\r\n                                                                                                                                        <\/ul>\r\n                        <\/div>\r\n\r\n                        <div class=\"col-md-9\">\r\n                            <div class=\"tab-content\">\r\n                                                                                                                                                                                    <div class=\"tab-pane fade show active\"\r\n                                            id=\"subcat-2-1\" role=\"tabpanel\">\r\n                                            <!-- faq accordion -->\r\n                                            <div class=\"accordion\" id=\"faqAccordion-2-1\">\r\n                                                                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-1-1\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-1-1\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-1-1\">\r\n                                                                    <h5 class=\"m-0 py-4\">What documents are needed to open a business account?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-1-1\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-1\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <h6>For PF (Physical Person) businesses:<\/h6>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Historical extract of the Commercial Register issued by e-Albania.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identification document for the legal representative and the beneficial owner (a copy of the identity card on both pages or a copy of the passport).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Company registration certificate (NUIS\/NIPT) issued by e-Albania.<\/span><\/li>\n<\/ul>\n<h6>For LLCs (SHPK) and joint-stock companies (SHA), the following documents are required:<\/h6>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Statute and Act of Establishment.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Historical extract of the Commercial Register issued by e-Albania.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identification document for the legal representative and beneficial owners owning more than 25% directly and indirectly of the company (one copy of ID card for each on both sides or a copy of a passport)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Company registration certificate (NUIS\/NIPT) issued by e-Albania.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Historical extract of the beneficial owner register from e-Albania.<\/span><\/li>\n<\/ul>\n<div style=\"font-weight: 400;\">These documents are not exhaustive. It may be that additional documents are needed after reviewing the ones you already sent. <\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-1-2\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-1-2\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-1-2\">\r\n                                                                    <h5 class=\"m-0 py-4\">What are account commissions?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-1-2\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-1\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>Monthly account commissions are 0.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                <\/div>\r\n\r\n                                        <\/div>\r\n                                                                                                                                                            <div class=\"tab-pane fade \"\r\n                                            id=\"subcat-2-2\" role=\"tabpanel\">\r\n                                            <!-- faq accordion -->\r\n                                            <div class=\"accordion\" id=\"faqAccordion-2-2\">\r\n                                                                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-2-1\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-2-1\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-2-1\">\r\n                                                                    <h5 class=\"m-0 py-4\">What is the procedure for the POS device?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-2-1\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-2\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>After registering as a Pago partner, send an email to info@rbcn.al with all your requests for the amount of POS you want and the desired location for each of the POS.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-2-2\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-2-2\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-2-2\">\r\n                                                                    <h5 class=\"m-0 py-4\">I want to process card payments on my portal.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-2-2\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-2\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>After registering as a partner with Pago, send an email to info@rbcn.al with your requests for the quantity of VPOS, the URL for the website you will use, the platform where it will be, and the static IP of the website.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-2-3\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-2-3\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-2-3\">\r\n                                                                    <h5 class=\"m-0 py-4\">Which e-commerce platforms are supported by Pago?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-2-3\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-2\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>Almost every platform that can be integrated or redirected (such as WHMCS, WooCommerce, and other integrations). For businesses using Shopify, there is a plugin with an annual cost of 140 euros that enables this integration. <\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-2-4\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-2-4\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-2-4\">\r\n                                                                    <h5 class=\"m-0 py-4\">What is the process for integrating payments within the portal?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-2-4\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-2\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>Create and submit a form that will send structured information (merchant &amp; order details) to a MasterCard processor URL.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-2-5\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-2-5\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-2-5\">\r\n                                                                    <h5 class=\"m-0 py-4\">What is the procedure for equipping with VPOS?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-2-5\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-2\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>After registering as a Pago partner, send an email to info@rbcn.al with your requests for the amount of VPOS, the URL of the website you will use, the platform where it will be, and the static IP of the website.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-2-6\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-2-6\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-2-6\">\r\n                                                                    <h5 class=\"m-0 py-4\">Can I make payments in euros?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-2-6\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-2\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div style=\"font-weight: 400;\">Yes.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-2-7\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-2-7\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-2-7\">\r\n                                                                    <h5 class=\"m-0 py-4\">Where can I access the data processed via POS\/VPOS?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-2-7\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-2\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div style=\"font-weight: 400;\">Through access to <a href=\"https:\/\/app.pago.al\"><span style=\"font-weight: 400;\">https:\/\/app.Pago.al<\/span><\/a> with the credentials given after the conclusion of the contract.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-2-8\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-2-8\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-2-8\">\r\n                                                                    <h5 class=\"m-0 py-4\">What are the commissions of POS\/VPOS, and after how many days is the clearing of payments received for POS Pago?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-2-8\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-2\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>\n<p><strong>Tariffs and Commisions of POS<\/strong><\/p>\n<table>\n<tbody>\n<tr>\n<td><span style=\"font-weight: 400;\">CARD TYPE<\/span><\/td>\n<td><span style=\"font-weight: 400;\">KOMISSION<\/span><\/td>\n<td><span style=\"font-weight: 400;\">VALUE DATE<\/span><\/td>\n<td><span style=\"font-weight: 400;\">MINIMUM COMMISSION<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Domestic Card<\/span><\/td>\n<td><span style=\"font-weight: 400;\">2.2% <\/span><\/td>\n<td><span style=\"font-weight: 400;\">+14 for the mastercard debit cards<\/span><\/td>\n<td><span style=\"font-weight: 400;\">25 ALL<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">International Card<\/span><\/td>\n<td><span style=\"font-weight: 400;\">2.4% <\/span><\/td>\n<td><span style=\"font-weight: 400;\">+14 for the martercard debit cards<\/span><\/td>\n<td><span style=\"font-weight: 400;\">25 ALL<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Annual maintenance fee: 5000 ALL\/year<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Return fee: 1000 ALL\/incident<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tariff of Inactivity: 3000 ALL\/month<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">POS fee: 5000 ALL\/one-time<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Damage loss 18,000 ALL<\/span><\/li>\n<\/ul>\n<p><b>Tariffs &amp; Comissions of Pago VPOS e-Commerce<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The service for full features, including Card on File (CoF) and recurring payments (subscription), is paid only once per website.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Refer to the table below:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><span style=\"font-weight: 400;\">CARD TYPE<\/span><\/td>\n<td><span style=\"font-weight: 400;\">KOMISSION<\/span><\/td>\n<td><span style=\"font-weight: 400;\">VALUE DATE<\/span><\/td>\n<td><span style=\"font-weight: 400;\">MINIMUM COMMISSION<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Pago\/Fibank<\/span><\/td>\n<td><span style=\"font-weight: 400;\">1.99% <\/span><\/td>\n<td><span style=\"font-weight: 400;\">+14 Mastercard<\/span><\/p>\n<p><span style=\"font-weight: 400;\">+45 Visa<\/span><\/td>\n<td><span style=\"font-weight: 400;\">25 ALL<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Domestic Card<\/span><\/td>\n<td><span style=\"font-weight: 400;\">2.69%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">+14 Mastercard<\/span><\/p>\n<p><span style=\"font-weight: 400;\">+45 Visa<\/span><\/td>\n<td><span style=\"font-weight: 400;\">25 ALL<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">International Card<\/span><\/td>\n<td><span style=\"font-weight: 400;\">2.99% <\/span><\/td>\n<td><span style=\"font-weight: 400;\">+14 Mastercard<\/span><\/p>\n<p><span style=\"font-weight: 400;\">+45 Visa<\/span><\/td>\n<td><span style=\"font-weight: 400;\">25 ALL<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul>\n<li><span style=\"font-weight: 400;\"> Implementation fee: 100 euro<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Standard service fee: 240 euro\/year<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Free signature service<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Personalization of VPOS website: 50 euros\/modification<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Closing\/Modification POS: 25 euro<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Partial refund fee: 5 euro<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Collateral according to assessment<\/span><\/li>\n<\/ul>\n<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-2-9\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-2-9\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-2-9\">\r\n                                                                    <h5 class=\"m-0 py-4\">What are the commissions that are applied in cases where the business wants to transfer funds from Pago to other financial institutions?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-2-9\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-2\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <table>\n<tbody>\n<tr>\n<td colspan=\"2\"><b>Outgoing transfers within the Republic of Albania (AIPS and AECH)<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Up to 40,000 Lek<\/span><\/td>\n<td><span style=\"font-weight: 400;\">0<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">40,001 \u2013 1,000,000 Lek<\/span><\/td>\n<td><span style=\"font-weight: 400;\">100 Lek<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">1,000,001 \u2013 15,000,000 Lek\u00eb normal currency date<\/span><\/td>\n<td><span style=\"font-weight: 400;\">0.005% of the amount<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">over 15 million Lek\u00eb normal currency date<\/span><\/td>\n<td><span style=\"font-weight: 400;\">500 Lek<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">over 15 million Lek\u00eb date urgent currency<\/span><\/td>\n<td><span style=\"font-weight: 400;\">800 Lek<\/span><\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\"><b>Outgoing transfers in Euro within the Republic of Albania <\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Up to 150,000 Euros<\/span><\/td>\n<td><span style=\"font-weight: 400;\">0.03% of the amount<br \/>\n(min \u20ac5)<br \/>\n<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Over 150,000 Euros<\/span><\/td>\n<td><span style=\"font-weight: 400;\">0.03% of the amount<br \/>\n(min. \u20ac45)<br \/>\n<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                <\/div>\r\n\r\n                                        <\/div>\r\n                                                                                                                                                            <div class=\"tab-pane fade \"\r\n                                            id=\"subcat-2-3\" role=\"tabpanel\">\r\n                                            <!-- faq accordion -->\r\n                                            <div class=\"accordion\" id=\"faqAccordion-2-3\">\r\n                                                                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-3-1\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-3-1\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-3-1\">\r\n                                                                    <h5 class=\"m-0 py-4\">How can I change my password?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-3-1\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-3\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Log in on the app.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to &#8216;Configure&#8217;.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click &#8216;Security&#8217;.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Change the password.<br \/>\n<\/span><\/li>\n<\/ul>\n<div>Enter the current password and the desired password twice according to the password requirements and click confirm.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-3-2\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-3-2\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-3-2\">\r\n                                                                    <h5 class=\"m-0 py-4\">I forgot my password.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-3-2\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-3\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>To resolve this issue, follow the instructions below:<\/div>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the \u201cI forgot my password\u201d button.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You will receive a verification SMS with a corresponding code.<\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Enter this code in the required field.<\/span><\/li>\n<\/ul>\n<div>Enter the current code and then the desired code twice and confirm.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-3-3\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-3-3\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-3-3\">\r\n                                                                    <h5 class=\"m-0 py-4\">I forgot my PIN code<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-3-3\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-3\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>To retrieve the PIN code, follow the instructions below:<\/div>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Log in on the app.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to &#8216;Configure&#8217;.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click &#8216;Security&#8217;.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Change PIN Code<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the &#8216;Forgot PIN&#8217; button.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter the personal number as it appears on the ID document used for your Pago registration and confirm it.<\/span><\/li>\n<\/ul>\n<div>Enter the desired code twice and confirm.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-3-4\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-3-4\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-3-4\">\r\n                                                                    <h5 class=\"m-0 py-4\">How do I close my Pago account?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-3-4\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-3\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>Send an email to info@rbcn.al with your details, and we will follow all the necessary legal steps to deactivate the account as soon as possible.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-3-5\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-3-5\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-3-5\">\r\n                                                                    <h5 class=\"m-0 py-4\">What is an identification document update? How is it performed? <\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-3-5\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-3\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>Document update serves to place a new document in case of expiration of the existing document or its amendment.<\/div>\n<div>Follow the instructions below:<\/div>\n<div>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sign in to the app.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to &#8216;Configure&#8217;.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on &#8216;Security&#8217;.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Update your ID document.<\/span><\/li>\n<\/ul>\n<\/div>\n<div>Make sure that during this process, you have the physical identification document and sufficient lighting. Clean the camera lens of your cell phone and avoid any light reflections to ensure the document is clearly readable. <\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-3-6\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-3-6\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-3-6\">\r\n                                                                    <h5 class=\"m-0 py-4\">How can I change my phone number?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-3-6\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-3\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>The phone number is a unique identifier for the individual; therefore, to make this change, send a request via email to info@rbcn.al.<\/div>\n<div>Include the new number you wish to change, your email address, your Pago account number, and the last four digits of your personal number.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-3-7\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-3-7\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-3-7\">\r\n                                                                    <h5 class=\"m-0 py-4\">How can I change my email address?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-3-7\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-3\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>Please submit a request via email at info@rbcn.al.<br \/>\nAdd the new address you want to change, your phone number, your Pago account number, and the last 4 characters of your personal number.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-3-8\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-3-8\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-3-8\">\r\n                                                                    <h5 class=\"m-0 py-4\">My phone has been lost \/ stolen.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-3-8\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-3\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div style=\"font-weight: 400;\">If your device\/phone on which you have Pago downloaded has been lost or stolen, follow the steps below to secure your account.<\/div>\n<div style=\"font-weight: 400;\">As soon as possible, borrow a phone from a friend or relative and download Pago so you can access your checking account. Then follow one of the two solutions below: <\/div>\n<div><\/div>\n<p><b><b>1. Change your PIN in the Pago mobile app:<br \/>\n<\/b><\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click your profile icon in the upper left corner.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click &#8216;Security&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to \u201cChange PIN code\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Follow the instructions given to you in the app.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b><span style=\"font-weight: 400;\">Click \u201cConfirm\u201d<\/span><\/b><\/li>\n<\/ul>\n<p><b>2. Report any suspicious activity<\/b><b><br \/>\n<\/b><\/p>\n<div style=\"font-weight: 400;\">If you have noticed additional login attempts to your account, please contact us at <a href=\"mailto:info@rubicon.com\">info@rubicon.com<\/a> or review your transactions and report any transactions that seem suspicious.<\/div>\n<div><\/div>\n<div><b>Note:<\/b> In case your phone is stolen or lost, another action that can help you protect your Pago account is by immediately blocking your phone number with your telephone operator.<\/div>\n<div>This is done so that the person who stole your phone does not have the opportunity to change your Pago password with the SMS code they receive on their phone number.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                <\/div>\r\n\r\n                                        <\/div>\r\n                                                                                                                                                            <div class=\"tab-pane fade \"\r\n                                            id=\"subcat-2-4\" role=\"tabpanel\">\r\n                                            <!-- faq accordion -->\r\n                                            <div class=\"accordion\" id=\"faqAccordion-2-4\">\r\n                                                                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-4-1\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-4-1\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-4-1\">\r\n                                                                    <h5 class=\"m-0 py-4\">No, Pago does not operate with Bitcoin.<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-4-1\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-4\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>No, Pago accounts operate only in ALL and Euro currencies. Currently, it is not possible to use cryptocurrencies. <\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-4-2\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-4-2\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-4-2\">\r\n                                                                    <h5 class=\"m-0 py-4\">Can I exchange money from ALL to euros in the application?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-4-2\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-4\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>So far, the currency exchange process is not functional due to operational procedures. Once this service is activated, you will be notified through the application. <\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                                    <!-- item -->\r\n                                                        <div class=\"accordion-item rounded-0\">\r\n                                                            <h2 class=\"accordion-header\" id=\"heading-2-4-3\">\r\n                                                                <button class=\"accordion-button collapsed p-0\" type=\"button\"\r\n                                                                    data-bs-toggle=\"collapse\"\r\n                                                                    data-bs-target=\"#collapse-2-4-3\"\r\n                                                                    aria-expanded=\"false\"\r\n                                                                    aria-controls=\"collapse-2-4-3\">\r\n                                                                    <h5 class=\"m-0 py-4\">What are the procedures in case of loss\/theft or misuse of POS terminal(s)?<\/h5>\r\n                                                                <\/button>\r\n                                                            <\/h2>\r\n                                                            <div id=\"collapse-2-4-3\"\r\n                                                                class=\"accordion-collapse collapse\"\r\n                                                                data-bs-parent=\"#faqAccordion-2-4\">\r\n                                                                <div class=\"accordion-body px-0 pt-0\">\r\n                                                                    <div>The merchant or business must contact the number located below the POS device and notify Rubicon via email if it detects\/observes any abuse or fraud related to the intentional misuse of the POS terminals.<\/div>\n                                                                <\/div>\r\n                                                            <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                <\/div>\r\n\r\n                                        <\/div>\r\n                                                                                                                                        <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                                    <\/div>\r\n    <\/div>\r\n\r\n\r\n<script>\r\n    document.addEventListener(\"DOMContentLoaded\", function() {\r\n\r\n        \/\/ Add event listeners for category buttons \r\n        document.querySelectorAll(\".categories-navigation .nav-link\").forEach(button => {\r\n            button.addEventListener(\"click\", function() {\r\n                let categoryIndex = button.getAttribute(\"data-category-index\");\r\n                resetSubcategory(categoryIndex);\r\n            });\r\n        });\r\n\r\n\r\n\r\n        \/\/ Handle subcategory change from the dropdown\r\n        window.handleSubcategoryChange = function(select, categoryIndex) {\r\n            const subcategoryId = select.value;\r\n            if (subcategoryId) {\r\n                const subcategoryTab = document.querySelector(`#${subcategoryId}-tab`);\r\n                if (subcategoryTab) {\r\n                    subcategoryTab.click();\r\n                }\r\n            }\r\n        };\r\n\r\n        \/\/ Add event listeners for subcategory buttons\r\n        document.querySelectorAll(\".subcategory-tabs .nav-link\").forEach(subcategoryButton => {\r\n            subcategoryButton.addEventListener(\"click\", function() {\r\n                let categoryIndex = subcategoryButton.closest(\".tab-pane\").getAttribute(\"id\").split(\"-\")[1];\r\n                resetAccordion(categoryIndex); \/\/ Reset the accordion questions when changing subcategory\r\n            });\r\n        });\r\n\r\n        \/\/ Reset subcategory and accordion content when switching categories\r\n        function resetSubcategory(categoryIndex) {\r\n            \/\/ Deactivate all subcategories\r\n            document.querySelectorAll(`#subcat-list-${categoryIndex} .nav-link`).forEach(button => {\r\n                button.classList.remove(\"active\");\r\n            });\r\n\r\n            \/\/ Get all the content associated with subcategories and hide them\r\n            document.querySelectorAll(`#cat-${categoryIndex} .tab-pane`).forEach(content => {\r\n                content.classList.remove(\"show\", \"active\");\r\n            });\r\n\r\n            \/\/ Close all open questions (accordion items) in the current category\r\n            resetAccordion(categoryIndex);\r\n\r\n            \/\/ Reset the dropdown \r\n            let dropdown = document.querySelector(`#subcategory-dropdown-${categoryIndex}`); \/\/ Adjust ID based on categoryIndex\r\n            if (dropdown) {\r\n                \/\/ Reset to the default option (index 0)\r\n                dropdown.selectedIndex = 0;\r\n            }\r\n\r\n\r\n            \/\/ Find the first subcategory of the newly selected category\r\n            let firstSubcategory = document.querySelector(`#subcat-list-${categoryIndex} .nav-link:first-child`);\r\n\r\n            if (firstSubcategory) {\r\n                \/\/ Set the first subcategory as active\r\n                firstSubcategory.classList.add(\"active\");\r\n\r\n                \/\/ Simulate a click to ensure the content is displayed\r\n                let firstSubcategoryTarget = firstSubcategory.getAttribute('data-bs-target');\r\n                let firstSubcategoryContent = document.querySelector(firstSubcategoryTarget);\r\n                if (firstSubcategoryContent) {\r\n                    firstSubcategoryContent.classList.add(\"show\", \"active\"); \/\/ Show and activate the content\r\n                }\r\n\r\n                firstSubcategory.click(); \/\/ Trigger the click for the first subcategory\r\n            }\r\n        }\r\n        \/\/ Function to Reset the Accordion Buttons and their States\r\n        function resetAccordion(categoryIndex) {\r\n            \/\/ Collapse all open accordion items in the current category\r\n            document.querySelectorAll(`#cat-${categoryIndex} .accordion-button`).forEach(button => {\r\n                if (!button.classList.contains(\"collapsed\")) {\r\n                    button.classList.add(\"collapsed\");\r\n                    \/\/ Manually update the pseudo-element by toggling the `collapsed` class\r\n                    let afterElement = button.querySelector('::after');\r\n                    if (afterElement) {\r\n                        afterElement.content = '\\f067'; \/\/ Ensure collapsed state (change the icon if needed)\r\n                    }\r\n                }\r\n            });\r\n\r\n            \/\/ Close all open accordion content\r\n            document.querySelectorAll(`#cat-${categoryIndex} .accordion-collapse.show`).forEach(content => {\r\n                content.classList.remove(\"show\", \"active\");\r\n            });\r\n        }\r\n\r\n        \/\/ Store all questions with their respective category\/subcategory IDs\r\n        let faqItems = [];\r\n        document.querySelectorAll(\".accordion-item\").forEach(item => {\r\n            let question = item.querySelector(\".accordion-button h5\").innerText.trim();\r\n            let questionId = item.querySelector(\".accordion-button\").getAttribute(\"data-bs-target\");\r\n            let subcategoryId = item.closest(\".tab-pane\").getAttribute(\"id\");\r\n\r\n            let categoryId = subcategoryId.match(\/cat-\\d+\/)[0]; \/\/ Extract the categoryId to 'cat-1'\r\n\r\n            let sanitizedQuestion = normalizeString(question).toLowerCase();\r\n\r\n            faqItems.push({\r\n                question: sanitizedQuestion,\r\n                originalQuestion: question,\r\n                questionId,\r\n                subcategoryId,\r\n                categoryId\r\n            });\r\n        });\r\n\r\n        \/\/ \ud83d\udfe1 Filter Questions on User Input\r\n        window.filterQuestions = function() {\r\n            let input = document.getElementById(\"faqSearch\").value.toLowerCase();\r\n            let resultsContainer = document.getElementById(\"searchResults\");\r\n            resultsContainer.innerHTML = \"\";\r\n            resultsContainer.style.display = \"none\";\r\n\r\n            if (input.length === 0) return;\r\n            let sanitizedInput = normalizeString(input).toLowerCase();\r\n\r\n            \/\/ Filter the items based on the sanitized input\r\n            let filteredItems = faqItems.filter(item => item.question.includes(sanitizedInput));\r\n\r\n            if (filteredItems.length === 0) return;\r\n\r\n            filteredItems.forEach(item => {\r\n                let listItem = document.createElement(\"li\");\r\n                listItem.className = \"list-group-item list-group-item-action\";\r\n                listItem.innerText = item.originalQuestion; \/\/ Show the original question text\r\n                listItem.onclick = function() {\r\n                    selectQuestion(item.questionId, item.subcategoryId, item.categoryId);\r\n                    resultsContainer.style.display = \"none\";\r\n                    document.getElementById(\"faqSearch\").value = \"\";\r\n                };\r\n                resultsContainer.appendChild(listItem);\r\n            });\r\n\r\n            resultsContainer.style.display = \"block\";\r\n        };\r\n\r\n        \/\/ Select, Open, and Scroll to Question\r\n        window.selectQuestion = function(questionId, subcategoryId, categoryId) {\r\n            \/\/ 1. Activate the category tab\r\n            let categoryTab = document.querySelector(`#${categoryId}-tab`);\r\n            if (categoryTab) {\r\n                categoryTab.click(); \/\/ Select the category tab first\r\n            }\r\n\r\n            \/\/ 2. Activate the subcategory tab\r\n            let subcategoryTab = document.querySelector(`[data-bs-target=\"#${subcategoryId}\"]`);\r\n            if (subcategoryTab) {\r\n                subcategoryTab.click(); \/\/ Select the subcategory tab\r\n            }\r\n\r\n            \/\/ 3. Open the question in the accordion\r\n            let questionButton = document.querySelector(`[data-bs-target=\"${questionId}\"]`);\r\n\r\n            if (questionButton) {\r\n                questionButton.click();\r\n\r\n                \/\/ 4. Scroll to question\r\n                let questionElement = document.querySelector(questionId);\r\n                if (questionElement) {\r\n                    questionElement.scrollIntoView({\r\n                        behavior: \"smooth\",\r\n                        block: \"center\"\r\n                    });\r\n                }\r\n\r\n            }\r\n        };\r\n\r\n        \/\/ Function to Normalize Strings (remove diacritics\/accents)\r\n        function normalizeString(str) {\r\n            return str.normalize(\"NFD\").replace(\/[\\u0300-\\u036f]\/g, \"\");\r\n        }\r\n\r\n        document.addEventListener(\"click\", function(event) {\r\n            let searchInput = document.getElementById(\"faqSearch\");\r\n            let searchResults = document.getElementById(\"searchResults\");\r\n\r\n            \/\/ Check if the clicked area is NOT inside the search input or results dropdown\r\n            if (!searchInput.contains(event.target) && !searchResults.contains(event.target)) {\r\n                searchInput.value = \"\";\r\n                searchResults.style.display = \"none\";\r\n            }\r\n        });\r\n\r\n    });\r\n<\/script><\/div>\n\n<div class=\"wp-block-group sticky-bottom has-secondary-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:0px;margin-bottom:0px;padding-top:0px;padding-bottom:0px\">\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n<figure class=\"wp-block-image size-full is-resized d-flex d-md-none py-3\"><img decoding=\"async\" src=\"https:\/\/pago.al\/wp-content\/uploads\/2025\/01\/PagoLogo.svg\" alt=\"\" class=\"wp-image-4392\" style=\"width:150px;height:auto\"\/><\/figure>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left has-large-font-size\" style=\"margin-bottom:var(--wp--preset--spacing--30)\">For Individuals<\/h4>\n\n\n<nav class=\"has-text-color has-primary-color items-justified-left is-vertical footer-navigation wp-block-navigation is-content-justification-left is-layout-flex wp-container-core-navigation-is-layout-810fbbe0 wp-block-navigation-is-layout-flex\" aria-label=\"Navigation\"><ul class=\"wp-block-navigation__container has-text-color has-primary-color items-justified-left is-vertical footer-navigation wp-block-navigation\"><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/pago.al\/en\/pago-individual\/paga-me-pago\/\"><span class=\"wp-block-navigation-item__label\">Paga me Pago<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/pago.al\/en\/pago-individual\/pago-mastercard\/\"><span class=\"wp-block-navigation-item__label\">Mastercard debit<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/pago.al\/en\/pago-individual\/pay-bills-and-subscriptions\/\"><span class=\"wp-block-navigation-item__label\">Payment of bills and subscriptions<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/pago.al\/en\/pago-individual\/receive-and-send-money\/\"><span class=\"wp-block-navigation-item__label\">Receive and send money<\/span><\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left has-large-font-size\" style=\"margin-bottom:var(--wp--preset--spacing--30)\">For Businesses<\/h4>\n\n\n<nav class=\"has-text-color has-primary-color items-justified-left is-vertical footer-navigation wp-block-navigation is-content-justification-left is-layout-flex wp-container-core-navigation-is-layout-810fbbe0 wp-block-navigation-is-layout-flex\" aria-label=\"Navigation 2\"><ul class=\"wp-block-navigation__container has-text-color has-primary-color items-justified-left is-vertical footer-navigation wp-block-navigation\"><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/pago.al\/en\/business\/qr-payments\/\"><span class=\"wp-block-navigation-item__label\">QR Payments<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/pago.al\/en\/business\/card-payments\/\"><span class=\"wp-block-navigation-item__label\">Card payment<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/pago.al\/en\/business\/pay-by-link\/\"><span class=\"wp-block-navigation-item__label\">Payment by link<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/pago.al\/en\/business\/e-commerce\/\"><span class=\"wp-block-navigation-item__label\">E-commerce<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/pago.al\/en\/business\/become-part-of-the-network\/\"><span class=\"wp-block-navigation-item__label\">Paga me Pago<\/span><\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left has-large-font-size\" style=\"margin-bottom:var(--wp--preset--spacing--30)\">About Us<\/h4>\n\n\n<nav class=\"has-text-color has-primary-color items-justified-left is-vertical footer-navigation wp-block-navigation is-content-justification-left is-layout-flex wp-container-core-navigation-is-layout-810fbbe0 wp-block-navigation-is-layout-flex\" aria-label=\"Navigation 3\"><ul class=\"wp-block-navigation__container has-text-color has-primary-color items-justified-left is-vertical footer-navigation wp-block-navigation\"><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/rbcn.al\" target=\"_blank\" rel=\"noopener\"><span class=\"wp-block-navigation-item__label\">Rubicon<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/pago.al\/en\/kushtet-e-punes\/\"><span class=\"wp-block-navigation-item__label\">Terms &amp; Conditions<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/pago.al\/en\/fees-and-commissions\/\"><span class=\"wp-block-navigation-item__label\">Fees and Commissions<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/pago.al\/en\/privacy-policy\/\"><span class=\"wp-block-navigation-item__label\">Privacy Policy<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/pago.al\/en\/contact\/\"><span class=\"wp-block-navigation-item__label\">Contact<\/span><\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left has-large-font-size\" style=\"margin-bottom:var(--wp--preset--spacing--30)\">Download now<\/h4>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-ca5a4a1e wp-block-group-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px;padding-top:0px;padding-bottom:0px\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/apps.apple.com\/al\/app\/pago-al\/id1557219800\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/02\/appstore.svg\" alt=\"\"\/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=al.rbcn.pago&amp;hl=en\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/02\/googleplay.svg\" alt=\"\" style=\"object-fit:cover\"\/><\/a><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center d-none d-md-block is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized d-md-flex d-none py-3\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/01\/PagoLogo.svg\" alt=\"\" style=\"width:150px;height:auto\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column d-none d-md-block is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column d-none d-md-block is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/www.linkedin.com\/company\/rubicon-al\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/02\/linkedin.svg\" alt=\"\" style=\"width:45px\"\/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/www.instagram.com\/pago.al\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/02\/insta.svg\" alt=\"\" style=\"width:45px\"\/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/www.facebook.com\/app.pago.al\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/02\/fb.svg\" alt=\"\" style=\"width:45px;height:auto\"\/><\/a><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-style-section-5 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-top-color:var(--wp--preset--color--primary);border-top-width:1px;padding-top:var(--wp--preset--spacing--40);padding-bottom:0\">\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-1769166a wp-block-group-is-layout-flex\" style=\"padding-top:0;padding-bottom:0\">\n<p class=\"has-text-align-center\">Pago is registered in Albania as a trademark of <a href=\"https:\/\/pago.al\/#\">Rubicon Sh.a.<\/a><\/p>\n<\/div>\n\n\n\n<p class=\"has-text-align-center\">We are licensed (No. 52, dated 22.01.2022) by the Supervisory Council of the Bank of Albania as an electronic money financial institution.<\/p>\n\n\n\n<p class=\"has-text-align-center\">\u00a9 All rights reserved Rubicon 2025<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Help<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5879","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/pago.al\/en\/wp-json\/wp\/v2\/pages\/5879","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pago.al\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pago.al\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pago.al\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pago.al\/en\/wp-json\/wp\/v2\/comments?post=5879"}],"version-history":[{"count":10,"href":"https:\/\/pago.al\/en\/wp-json\/wp\/v2\/pages\/5879\/revisions"}],"predecessor-version":[{"id":7256,"href":"https:\/\/pago.al\/en\/wp-json\/wp\/v2\/pages\/5879\/revisions\/7256"}],"wp:attachment":[{"href":"https:\/\/pago.al\/en\/wp-json\/wp\/v2\/media?parent=5879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}