Internet safety tips

Every day, especially on the Internet, you risk being a victim of various scams. Keep in mind two quick ways to communicate with Rubicon:

1. Phone +355 4 562 0560
2. email [email protected]

Rubicon is committed to increasing the security of our application and website usage and to preventing any fraud attempts. However, complete protection is impossible without your knowledge and compliance with certain rules. To protect your personal and financial information while using our services, please follow these tips :

1. Use strong and unique passwords. Don’t use the same passwords for different accounts.
2. Do not share your password and personal cards with anyone. Our institution will never ask you for your password, or other sensitive data, such as your ID card or debit card number.
3. Check that the site is secure (https://). Make sure the connection is encrypted to protect your data.
4. Do not click on suspicious links in emails or messages. Beware of phishing/vishing attempts.
5. Log out after use.
6. Do not perform financial transactions on public or shared devices.
7. Keep the system and applications on your device up to date. Updates often include security fixes.
8. The emails sent by Rubicon and the Pago Team are always from the domain [@rbcn.al] or [@pago.al]

SOME RISKS ON THE INTERNET

1. PHISHING

Phishing is an illegal practice carried out by malicious individuals (phishers) who contact users via email, SMS, WhatsApp or even phone calls. Messages sent by “phishers” can be similar, in graphics and content, to those from Rubicon in an attempt to steal confidential and sensitive information. Be sure not to open these messages, as they may ask you to:

• Clicking on a link that takes you to a fictitious copy of the official Rubicon website;
• download a compromised application;
• opening an e-mail from a suspicious or misspelled address;
• enter your credentials, payment details, or personal information in various ways, all for fraudulent purposes.

2. DRESSING

Vishing (Voice Phishing) is a type of phishing that occurs over the phone, where attackers try to obtain your personal information. Scammers contact you over the phone and pretend to be representatives of a bank or financial institution, government representative, or a well-known company, using techniques to create fear or urgency, such as claims of suspicious transactions in your account, a payment that needs to be made immediately, or the risk of your account being closed. To protect yourself from vishing:

• verify the caller,
• block the number from which the call came,
• Scan the device regularly.