Personal data protection
Rubicon Sh.a. attaches importance to the protection of privacy and the secure processing of personal data.
Personal data is processed lawfully, fairly and transparently, only for specified purposes and in accordance with applicable legislation on the protection of personal data.
Rubicon Sh.a. implements appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration or unlawful disclosure.
Contact the Data Protection Officer
For any questions, requests or concerns regarding the processing and protection of your personal data, you can contact the Data Protection Officer (DPO) of Rubicon Sh.a.
Contact details
Email: [email protected]
Contact hours: Monday – Friday, 09:00–17:00
What can you contact the DPO about?
You can contact the DPO for matters related to:
- how your personal data is collected, used, stored and protected;
- request information or access to your personal data;
- correcting or completing inaccurate data;
- deletion or restriction of data processing, when legal conditions are met;
- objection to the processing of personal data;
- data portability, where this right is applicable;
- withdrawal of consent, where the processing is based on your consent;
- any concerns regarding the privacy or security of personal data.
Each request will be handled in accordance with applicable legislation and within the legally established deadlines.
How to submit a request?
To help us handle your request accurately and quickly, please include:
- first and last name;
- contact details;
- a clear description of the request;
- the information necessary to identify your relationship with Rubicon Sh.a.
For security reasons, you may be asked for additional information to verify your identity before your request can be processed.
Please do not send identification documents or sensitive data in the initial communication, unless they are specifically required for verification and processing of the request.
Further information
For complete information on the categories of data we process, the purposes and legal bases of processing, retention periods, data recipients and your rights, please read: Privacy Policy .
Pago is registered in Albania as a trademark of Rubicon Sh.a.
We are licensed (No. 52, dated 22.01.2022) by the Supervisory Council of the Bank of Albania as an electronic money financial institution.
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